Croatian Customer Specialist in Athens Relocation Package

Athens - Greece

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Start Your Career as a Customer Specialist!

Do you enjoy assisting people and resolving travel-related queries efficiently Join a supportive and energetic team dedicated to delivering smooth hassle-free travel experiences. This opportunity is ideal for organized proactive individuals who are passionate about providing excellent customer service.

About the Role:

As a Customer Specialist you will be the main point of contact for customers needing assistance before during or after their trips. Through digital channels you will manage inquiries related to bookings itinerary updates cancellations refunds and general travel concernsensuring a seamless and enjoyable journey for every traveler.

Key Responsibilities:

Support customers via chat email and online platforms with a wide range of travel-related inquiries
Handle bookings for flights hotels car rentals and activities including changes and cancellations
Provide clear and accurate information on travel plans entry requirements baggage rules and refund procedures
Assist with account-related issues payments and loyalty or rewards programs
Identify urgent or complex cases such as delays or missed connections and escalate when necessary
Accurately document all customer interactions in internal systems
Collaborate with internal teams and external partners to maintain high service standards
Achieve performance targets related to quality and response times
Stay informed about travel policies destination updates tools and process improvements

Requirements:

Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Greek residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits:

Competitive Salary: Based on your experience and skills
Performance Bonuses: Rewards for outstanding service
Comprehensive Insurance: Health and life coverage for your well-being
Meal Allowance: Support for daily meals
Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!

Start Your Career as a Customer Specialist! Do you enjoy assisting people and resolving travel-related queries efficiently Join a supportive and energetic team dedicated to delivering smooth hassle-free travel experiences. This opportunity is ideal for organized proactive individuals who are passion...

Start Your Career as a Customer Specialist!

About the Role:

Key Responsibilities:

Support customers via chat email and online platforms with a wide range of travel-related inquiries
Handle bookings for flights hotels car rentals and activities including changes and cancellations
Provide clear and accurate information on travel plans entry requirements baggage rules and refund procedures
Assist with account-related issues payments and loyalty or rewards programs
Identify urgent or complex cases such as delays or missed connections and escalate when necessary
Accurately document all customer interactions in internal systems
Collaborate with internal teams and external partners to maintain high service standards
Achieve performance targets related to quality and response times
Stay informed about travel policies destination updates tools and process improvements

Requirements:

Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Greek residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits: