Applications Development Analyst

Tallahassee, FL - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Client:

The Agency for Healthcare Administration (AHCA) is a government organization responsible for administering healthcare services and ensuring regulatory compliance across the state of Florida. The agencys Information Technology division supports critical systems and services that enable efficient healthcare operations innovation and public service delivery.

About the Role:

The Applications Development Analyst (Advanced) will support AHCAs IT operations by designing developing and maintaining enterprise applications with a strong focus on ServiceNow solutions. This is a full-time role primarily based onsite in Tallahassee Florida with some flexibility for remote work.

The position involves working closely with IT teams project managers and business stakeholders to deliver scalable secure and efficient technical solutions aligned with agency standards and methodologies.

Key Responsibilities:

Architect develop and configure ServiceNow solutions aligned with business requirements
Replicate and enhance ITSM (IT Service Management) functionalities and custom automations
Build and maintain customer portals service catalogs and online forms
Integrate ServiceNow with systems such as Active Directory Okta and Jira
Collaborate with IT teams and project managers to deliver technical solutions
Troubleshoot and resolve ServiceNow platform issues and business needs
Develop test and implement new functionalities and enhancements
Analyze complex business processes and recommend improvements using best practices
Provide status updates and documentation in compliance with agency standards
Design develop maintain and support software applications
Execute software test plans and ensure quality assurance
Provide development estimates and participate in continuous process improvements

Qualifications:

Education & Experience

Bachelors degree in Computer Science Information Systems or related field (or equivalent experience)
Minimum of 5 years of professional experience in application development
Technical Skills
Extensive experience with ServiceNow architecture ITSM SPM ITOM and Integration Hub
Strong expertise in developing and implementing ServiceNow solutions
Experience frameworks C# SQL Server and OAuth 2.0
Familiarity with tools such as Azure DevOps and Kendo UI
Knowledge of JavaScript and enterprise integrations (e.g. Active Directory Azure AD)

Certifications (Preferred):

ServiceNow Certified System Administrator
ITIL (Information Technology Infrastructure Library) knowledge
Core Competencies
Strong communication and stakeholder engagement skills
Problem-solving and analytical thinking abilities
Ability to work collaboratively in team environments
Leadership adaptability and decision-making capabilities
Strong customer service orientation and professionalism

About the Client: The Agency for Healthcare Administration (AHCA) is a government organization responsible for administering healthcare services and ensuring regulatory compliance across the state of Florida. The agencys Information Technology division supports critical systems and services that ena...