Individual Giving – IG Tech IT Developer

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

POSITION TITLE: Individual Giving IG Tech: IT Developer
TYPE OF CONTRACT: CST 1
ORG UNIT: Private Sector Partnerships (PSP) Remote
DUTY STATION: Rome Italy
DURATION: 11 months

ORGANIZATIONAL CONTEXT
The United Nations World Food Programme (WFP) is the worlds largest humanitarian agency working to create a world with zero hunger. WFP and its partners believe that no child should go to bed hungry and that individual and collective wellbeing can only be achieved if all children women and men get the nutritious food they need to lead healthy dignified lives. Each year WFP assists 90 million people in 83 countries. Every day some 5600 WFP-chartered trucks are on the road 92 planes are in the air and 20 ships are at sea. These numbers speak to WFPs unparalleled reputation as an emergency responder one that is often the first on the scene in the most difficult environments. WFP also works with partners to strengthen the resilience of communities most vulnerable to hunger and malnutrition through long-term development programmes aimed at boosting food security local economies education employment and gender equality. While hunger and malnutrition are the worlds largest solvable issues the needs are still immense and growing. 821 million people in the world suffer from chronic hunger.

The Private Partnerships Division (PSP) is responsible for working with the private sector to achieve greater impact in WFPs work. PSP has embarked on an exceptionally ambitious new strategy to raise an additional one 1.3 dollars for hungry or malnourished people in the next five years and to expand the contribution to WFP from the business sector through effective and sustainable long-term partnerships as well as from private individual supporters around the world. This includes securing new high impact technical partnerships signing significant new corporate deals and growing existing relationships as well as building a base of one million individual supporters.

INDIVIDUAL FUNDRAISING

WFP operates one of the fastest-growing global individual fundraising programmes in the humanitarian sector. Initially launched as a lean digital-focused initiative the programme has evolved into a major strategic driver of income growth with an ambition to raise USD 1.3 billion annually by 2030.
The programme has transitioned from a purely digital model to a digital-first multi-channel approach. While the centralised global team continues to acquire supporters through core digital channels (Meta and Search) it is rapidly scaling additional acquisition channels such as Face-to-Face Direct TV Telemarketing and Direct Mail. This diversification is essential to sustaining growth and strengthening donor lifetime value but it also introduces increased operational regulatory and contractual complexity.
At the same time the programme is shifting from a largely Western-market focus to a more g-local model. Now operating in seven languages it enables more locally relevant engagement and is expanding into high-potential strategic markets including Korea China Italy and the Middle East. This expansion requires robust governance frameworks strong understanding of fundraising regulations and effective management of contracts with external partners and vendors.

Supporter engagement is delivered through an integrated multi-channel loyalty ecosystemincluding email SMS WhatsApp outbound telephony and Metaensuring a high-quality donor experience that drives long-term engagement and impact.
As Individual Giving is becoming an increasingly important funding source for WFP this impacts how IG technology is built run and managed across markets channels and products. Whilst before our

fundrasing strategy focused only on digital we are now required to implement a multi-channel program covering Digital Face2Face Telemarketing DRTV Direct Mail Legacy Gifts etc. Our delivery moves from a centralised hub to a centralised government with a federated execution. Our markets are also shift from fewer and simple to high return prioritization with broader and more complex needs whilst pushing g-localization due to regulatory and vendor requirements. Our volumes also scale up from lower to higher and multi-source. And finally also the operation expectation changes from a start-up to a business-critical function providing a sustainable form of income for the organization and the people we serve.

PURPOSE OF THE ASSIGNMENT
The Developer will support the development integration and operational stability of the technology ecosystem underpinning the Individual Giving programme. Reporting to the Head of Individual Giving Technology & Operations (or a designated technical lead) the incumbent will contribute to the implementation maintenance and monitoring of systems and data flows that enable global fundraising activities across digital and multi-channel platforms.
Working within the Individual Giving Technology team the Developer will assist in the development and maintenance of integrations between fundraising platforms payment systems and Salesforce to ensure reliable ingestion processing and reporting of supporter and donation data. The role will contribute to the automation of operational workflows support the integrity and availability of fundraising data and help ensure that systems operate effectively across multiple markets and channels.
The incumbent will also support testing troubleshooting and monitoring activities across the Individual Giving technology stack including Marketing Cloud Salesforce middleware solutions and third-party fundraising platforms. Through close collaboration with acquisition supporter experience and data engineering teams the role will help ensure that campaign execution reporting and operational processes are supported by reliable and well-documented technical solutions.
In addition the Developer will contribute to maintaining clear documentation of systems processes and operational procedures supporting the team in maintaining transparency consistency and knowledge sharing across the Individual Giving technology environment.
Operating as part of a collaborative and rapidly evolving technology function the Developer will support the scaling of the Individual Giving programme by ensuring that systems integrations and operational processes remain reliable efficient and aligned with established technical standards.

ACCOUNTABILITIES/RESPONSIBILITIES:

1. Application Development and System Integration

Support the development maintenance and enhancement of systems within the Individual Giving technology ecosystem.
Develop and maintain integrations between fundraising platforms payment systems and Salesforce to ensure reliable ingestion and processing of supporter and donation data.
Support integration workflows using middleware tools such as MuleSoft and other technologies within the Individual Giving technology stack.

2. Data Processing and Integrity
Support the ingestion validation and reconciliation of supporter and donation data from third-party platforms into Salesforce.
Monitor data flows and perform regular data integrity checks to ensure accuracy and reliability of operational and reporting data.

Identify and escalate data quality or system issues as appropriate.

3. Operational Platform Support
Provide technical support for fundraising platforms including Salesforce Marketing Cloud and external fundraising tools.
Assist in monitoring platform performance and reviewing bug or fault tickets to support effective issue triage and resolution.

4. Testing and Automation
Support testing activities including user acceptance testing (UAT) for campaigns system enhancements and platform use cases.
Contribute to the development and maintenance of automation scripts and operational workflows to improve efficiency and reliability.

5. Documentation and Knowledge Management
Maintain accurate documentation of systems processes and technical changes across the Individual Giving technology environment.
Support knowledge management activities including documentation archiving and organisation of technical resources.

6. Collaboration and Task Coordination
Manage assigned tasks using project management tools such as Asana and provide regular updates on progress.
Collaborate with internal teams and external vendors to support the effective operation of Individual Giving technology systems.

7. Other

Perform other related duties as required to support the delivery and evolution of the Individual Giving technology ecosystem.

QUALIFICATIONS AND EXPERIENCE

Education: Bachelors degree in information technology Software Engineering Computer Science or related field.

Previous Experience: 3-5 years experience in engineering and IT development

Knowledge & Skills:

Understanding of working with Salesforce Stripe donation platforms Browserstack Asana Sharepoint and other Microsoft applications
Performing site content data checks and updates. Reporting and escalation of potential issues which could impact report accuracy or performance
Experience of the following would be an advantage: Advanced Web Development and Web Design: (HTML / CSS) and Data Structures & Algorithms Basic Programming (Java / JavaScript / PHP / MySQL / C) Advanced Programming on AngularJS Spring Boot/ Spring Data MongoDB

Proficient communication organisational and coordination skills. Ability to demonstrate a high level of verbal and written English ability to plan and organize work with a good level of independence; Ability to take initiative to solve problems and seek solutions; Work effectively in amulti-cultural environment and international organization; Uses tact and courtesy to give and receive information with a variety of individuals; Motivated team spirit and contributed to an inclusive and sound working environment.

Flexible approach to work good time management skills and ability tomultitask has strong time management skills and ability to quickly shiftpriorities. Equally has ability to highlight when this would be the wrong thing to do for any inflight projects.

Languages:

Excellent written and spoken English is required
Knowledge of another official UN language would be a plus.

Saving Lives Changing Lives!

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email LinkedIn or any other channel.

• We strongly recommend that your Workday profile is accurate and complete and that all sections are filled in including your employment history academic qualifications language skills and UN grade (if applicable). Once your profile is completed please apply and submit your application.

• If you experience technical issues while submitting your application you may contact us at . Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage the only required documents are your CV and Cover Letter. Additional documents (passport certificates recommendation letters etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.