Manager Credit Control

Job Summary

The Credit Control Assistant Manager / Manager is responsible formanaging the companys credit risk by effectively overseeing credit controloperations monitoring receivables and ensuring timely collections inaccordance with company policies and procedures. This role plays a criticalpart in improving the companys cash flow minimizing bad debts andmaintaining a healthy working capital position.

General Responsibilities

Credit Assessment & Risk Management

• Evaluate the creditworthiness of new and existingcustomers approve or recommend credit limits inline with internal credit policies.
• Review and maintain up-to-date customer creditprofiles.
• Recommend actions and strategies to mitigatecredit risk exposure.
• Support the development and enforcement ofstandardized credit control policies andprocedures.

Debt Collection & Receivables Management

• Oversee the daily management of accountsreceivables and ensure timely collection ofoutstanding debts.
• Monitor AR aging reports and take proactive actionon overdue accounts.
• Liaise with internal teams (Sales Customer Service Billing) to resolve any disputes impactingpayments.
• Ensure proper documentation and escalation fordelinquent accounts.
• Initiate legal or recovery actions as necessary incollaboration with legal counsel.

Reporting & Analysis

• Prepare and analyze AR reports customerperformance and collection trends on aweekly/monthly basis.
• Track key metrics such as Days Sales Outstanding(DSO) collection rates and bad debt provisions.
• Provide insights and recommendations tomanagement for improving cash collection.

Process Improvement & Audit Compliance

• Identify and implement continuous improvementinitiatives to streamline credit and collectionprocesses.
• Ensure compliance with internal controls auditrequirements and company policies.
• Participate in internal or external audits relating toaccounts receivable or credit management.

People Management (Manager level)

• Lead coach and develop credit control teammembers to achieve performance targets.
• Provide guidance set KPIs and offer regularfeedback to junior staff.
• Foster a customer-centric and results-driven teamculture.

Functional Skills and Knowledge

Possess strong understanding and proven experience in the following:

• Credit Assessment and Review
• Collection Procedures
• Accounts Receivable Reporting
• Knowledge of SAP
• Intermediate or higher accounting knowledge
• Knowledge of process improvement theories (LEAN Six Sigma TQM etc.)

Soft Skills:

• Strong negotiation and communication skills across all levels.
• Analytical mindset with strong attention to detail.
• Proficient in Microsoft Office (especially Excel); experience with accounting or ERP systems (e.g. SAP).
• Ability to work under pressure and meet tight deadlines.

Work Experience:

• Minimum 5 years of related working experience in credit control oraccounts receivable management.
• At least 2 years of leadership experience in a team lead or managerial role (for Manager level).
• Experience in dealing with high-volume receivables and various customer segments (B2B / B2C)

Education

• Bachelors Degree in Finance Accounting Business Administration orrelated field.
• Professional certificate in ACCA CPA or equivalent is a plus.