Loan Services Officer

Are you detail oriented a problem solver and can pick new systems up quickly

It starts here. With Bendigo Bank and you.

As a Loan Services Officeryou will assist with developing and maintaining effective relationships with Sales and Distribution staff whist concurrently liaising with various stakeholders (internal / external) to ensure seamless end to end settlement processing for our customers nationally.

You will bring your relationship building skills to maintain strong relationships both within your team and across the wider Business and Agribusiness Team and stakeholders. These stakeholders include our Government partners customers solicitors and advisors.

Furthermore you will bring your keen eye for detail recommend alternative solutions based on changing customer or business needs all whilst delivering a professional customer experience.

In the case of Exceptions/Escalated Issues you are proactive to deal with them promptly and viable solutions are put forward and implemented so as to avoid these being repeated. You will work with our risk partners and stakeholders to ensure a positive outcome for the business and our customers.

• To succeed in this role wed love you to have:
• Exceptional communication and relationship-building is key to success in both customer and stakeholder interactions.
• A proactive innovative approachto delivering exceptional customer service even under pressure. We value a go the extra mile attitude.
• Strong organisational and prioritisation skills with the ability to manage multiple tasks efficiently and accurately within tight deadlines. Attention to detail is crucial.
• (Desirable not essential):Experience in banking/finance knowledge of the Consumer Credit Code and Banking Code of Practice loan securities land titles property/stamp duty legislation and loan processing/security documentation.
• While experience is valued we prioritise mindset and potential we warmly welcome graduates or early-career candidates who can learn quickly and adapt to new systems.

This is a 12-month opportunity and we offer flexible work options that put our people first with a hybrid model of minimum 60% (2 days a week) on site attendance.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness injury or disability to equitably participate in the selection process.


Business Banking SettlementsLoan Services Officer122020 (1).pdf


Applications Close: Sunday 22 March and interviews may take place prior to the advertised close date so dont delay: apply now!