Business Development Team Lead

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK India Germany and France.

Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 1.8 million members: 800000 UK andin India and growing rapidly
• Over $300 million raised in funding
• Over 2500 Tideans globally - were diversity champions!
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi and in Berlin Paris and Luxembourg.

ABOUT THE TEAM:

As a Business Development Team Lead Germany you will build and lead a hybrid acquisition team focused primarily on telephone-based sales with selective field and event support when required.

Your team will convert prospective members into fully onboarded Tide Members through outbound calls qualification education and commercial conversion. You will operate as a player-coach driving performance daily while shaping culture structure and commercial strategy.

ABOUT THE ROLE:

This is a high-impact leadership role at the centre of Tides German expansion.

You will:

• Lead and develop a team of Business Development Executives focused on outbound acquisition

• Support and attend in-person events or field activations when required

• Set ambitious KPIs aligned to company OKRs and revenue goals

• Drive daily performance rhythm across dials engagement conversion and quality

• Listen to calls and coach your team to deliver exceptional compliant member experiences

• Build dashboards and performance tracking frameworks

• Run structured test-and-learn initiatives to improve conversion and workflow efficiency

• Remove blockers by collaborating closely with Product KYC Compliance and Marketing

• Take ownership of commercial results treating your team as a mini-business

This role is based in Berlin with hybrid working (23 office days per week).

WHAT YOULL BE RESPONSIBLE FOR

Driving Acquisition & Revenue

• Lead outbound telephone strategy to maximise conversion

• Ensure performance across all lead types including colder segments

• Continuously optimise call structure objection handling and upsell approach

• Support field activity when required to drive brand presence and conversion

Quality & Compliance

• Maintain high QA standards across all calls

• Ensure full compliance with regulatory and onboarding requirements

• Partner closely with KYC and Compliance to improve onboarding efficiency

Operational Excellence

• Build clear processes and structured workflows

• Use data to identify performance gaps and implement corrective actions

• Create a culture of accountability and high energy

Stakeholder Collaboration

• Work closely with Marketing to maximise ROI on lead investment

• Partner with Product to feed back insights from the German SME market

• Collaborate cross-functionally to improve conversion and member experience

WHAT WE ARE LOOKING FOR:

We are looking for a commercially driven structured and energetic leader who thrives in a high-growth environment.

The ideal candidate will have:

• Fluent German (written and spoken) and strong English

• 3 years experience leading sales teams

• Strong background in outbound telesales or SME acquisition

• Proven ability to drive revenue and improve conversion rates

• Experience coaching call quality and developing sales talent

• A data-driven mindset with experience running experiments

• High ownership and accountability

• Confidence influencing stakeholders across departments

• Comfort operating in a fast-moving evolving environment

Experience in fintech payments banking or SME B2B sales is highly desirable.

WHAT YOULL GET IN RETURN:

• 25 days of paid leave per year
• Additional 3 days of paid leave for volunteering or L&D
• We invest in your development with professional L&D budget
• Share options
• Statutory Health Insurance
• Statutory Pension contribution
• Extended Parental Leave
• The Deutschland-Ticket
• Free M Urban Sports Club Membership
• Mental health support through Plumm
• A one-off home office budget
• Work and travel globally - up to 90 days per country outside of your home country
• Team socials
• Sabbatical Leave
• Option to take your your work device as your own (eligibility applies)

TIDEAN WAYS OF WORKING

At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
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