Senior Application Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
RESPONSIBILITIES:
Application Maintenance and Support:
- Provide technical support for enterprise applications resolving issues and minimizing downtime.
- Monitor application performance and ensure applications are running optimally.
- Implement and manage application upgrades patches and enhancements.
- Diagnose and resolve application-related issues providing timely support to end-users.
- Work closely with other IT teams to identify and address the root causes of application problems.
- Maintain a log of all support requests and resolutions for future reference.
- Communicate effectively with stakeholders providing regular updates on the status of support requests and incident resolutions.
- Collaborate with the development and database team members to deploy and support new applications features application updates patches and new releases ensuring minimal disruption to end-users.
- Communicate effectively with stakeholders to understand their needs and provide appropriate support.
- Participate in regular team meetings to discuss ongoing issues and improvements.
- Maintain detailed documentation of application configurations processes and procedures.
- Provide technical support for enterprise applications resolving issues and minimizing downtime.
- Monitor application performance and ensure applications are running optimally.
- Implement and manage application upgrades patches and enhancements.
- Diagnose and resolve application-related issues providing timely support to end-users.
- Work closely with other IT teams to identify and address the root causes of application problems.
- Maintain a log of all support requests and resolutions for future reference.
- Communicate effectively with stakeholders providing regular updates on the status of support requests and incident resolutions.
- Collaborate with the development and database team members to deploy and support new applications features application updates patches and new releases ensuring minimal disruption to end-users.
- Communicate effectively with stakeholders to understand their needs and provide appropriate support.
- Participate in regular team meetings to discuss ongoing issues and improvements.
- Maintain detailed documentation of application configurations processes and procedures.
- Generate reports on application performance support requests and issue resolutions.
- Provide regular updates to the Head of Enterprise Application and Database Support.
User Support and Training:
- Provide application support to internal users and external customers addressing inquiries and resolving technical issues in a timely and efficient manner.
- Provide end-user training as needed.
- Develop and update user manuals and training materials.
- Document and maintain knowledge articles FAQs and troubleshooting guides to assist users in resolving common issues independently.
- Conduct training sessions to ensure users are proficient with enterprise applications.
System Monitoring and Performance Tuning:
- Monitor application systems to ensure optimal performance and availability.
- Proactively perform regular system checks and maintenance to prevent issues.
- Optimize application configurations and settings to improve performance.
- Contribute to the continuous improvement of application support processes identifying opportunities for automation streamlining workflows and enhancing efficiency.
Education/ Professional Qualification:
- Bachelors degree in Computer Science Information Technology or a related.
- Relevant certifications (e.g. ITIL Microsoft Certified: Azure Administrator) are added advantages.
Experience:
- Minimum of 3-5 years of experience in application support or a similar role.
- Proven experience in supporting enterprise applications in a financial institution or similar environment.
- Experience with troubleshooting and resolving complex application issues. Strong knowledge of enterprise application platforms (e.g. ERP CRM).
COMPETENCIES REQUIREMENTS:
Technical:
- Cloud Computing
- Cybersecurity Management
- Data Analysis
- Database Management
- Digital Transformation
- Information Security Management
- IT Application Support
- IT Governance and Compliance
- IT Infrastructure Management
- IT Service Management (ITSM)
- Mobile Device Management
- Network Administration
- Programming and Scripting
- Project Management
- Quality Assurance
- Regulatory Compliance
- Software Development
Behavioural:
- Entrepreneurial Mindset
- Excellence
- Execution
- Energy
- Empathy
- Evolution
- Emotional Intelligence
- Business Acumen
- Decision-Making
- Result Oriented
- Strategic Thinking
- Communication - written & verbal
- Stakeholder Management
- Developing Others
- Analytical Thinking
- Leading Change
- Managing Risk
- Service Orientation
Required Experience:
Senior IC
