Live Chat Support Agent – SaaS
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Live Chat Support Agent SaaS $480$750 USD/month Fully Remote
Location: Fully remote you can be based anywhere in the world
Hours: Flexible overlap with UK GMT or US EST required
Salary: $480$750 USD/month
Contract: Full-time permanent
About the company
Remote World is partnering with a US-based project management SaaS company to hire for this role. They serve over 100000 business users globally and their onboarding experience including live chat support is a key driver of whether new customers stick around or churn.
The role
Youll be on live chat supporting new and existing users as they get set up and grow into the product. Youll answer product questions walk users through features troubleshoot issues and make sure every interaction increases a customers confidence in the platform.
What youll do
- Handle live chat and email queries from new and existing users
- Guide users through product setup key features and integrations
- Troubleshoot account and technical issues and escalate where needed
- Identify users at risk of churning and flag to the Customer Success team
- Contribute answers to the knowledge base to reduce repeat queries
What youll need
- Excellent written English clear helpful and human
- Quick learner you can get to grips with SaaS products and explain them clearly
- Comfortable managing a live chat queue during busy periods
- Self-motivated and reliable working independently
Nice to have
- Experience supporting SaaS products via live chat
- Familiarity with Intercom Drift or similar live chat tools
- Understanding of project management or productivity software
What youll get
- $480$750 USD/month based on experience
- Fully remote with flexible hours
- Product training provided youll know the platform inside out
- Paid leave
- Path to Senior Support Customer Success or Onboarding Specialist roles
Apply with your CV and a short note on a SaaS product you use regularly and what you think makes its support great or poor.
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.
About Company
Remote World was founded in 2023 with a simple belief: the future of work is remote and everyone should have access to quality remote opportunities regardless of their location.We noticed that while remote work is growing rapidly many talented individuals around the world struggled to ... View more
