Player Support Agent – Gaming
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Player Support Agent Gaming $500$800 USD/month Fully Remote
Location: Fully remote you can be based anywhere in the world
Hours: Flexible some overlap with US EST for peak gaming hours
Salary: $500$800 USD/month
Contract: Full-time permanent
About the company
Remote World is partnering with a US-based independent game studio to hire for this role. Their mobile and PC games have attracted over 2 million players worldwide and they care deeply about their community player support isnt a cost centre here its part of what makes the studio special.
The role
Youll be the link between the studio and their players resolving in-game issues account problems payment disputes and bug reports via live chat and email. You dont need to be a professional gamer but you do need to love games and genuinely want to help players enjoy them.
What youll do
- Respond to player queries via live chat and email
- Investigate and resolve in-game issues account lockouts and payment problems
- Reproduce and document bugs clearly for the development team
- Moderate community reports and escalate serious cases
- Contribute to the player-facing FAQ and knowledge base
What youll need
- Enthusiastic gamer you understand what players care about
- Clear written English friendly concise and community-aware in tone
- Patient and empathetic frustrated players need to feel heard
- Reliable and consistent you show up for your shifts
Nice to have
- Experience in gaming customer support or community management
- Familiarity with support tools like Zendesk or Freshdesk
- Experience playing mobile PC or console games competitively or casually
What youll get
- $500$800 USD/month based on experience
- Fully remote with flexible hours
- Free access to all studio games
- Paid leave
- Path to Community Manager QA Tester or Senior Support roles
Apply with your CV and tell us: what game are you playing right now and what do you love about it
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.
About Company
Remote World was founded in 2023 with a simple belief: the future of work is remote and everyone should have access to quality remote opportunities regardless of their location.We noticed that while remote work is growing rapidly many talented individuals around the world struggled to ... View more
