Renewal Sales Specialist
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Job Summary
Job Summary
The Red Hat Sales team is now seeking a Customer Portfolio Manager (Renewal Sales Specialist) to join us in this role you will be responsible for working on and closing renewal deals in the Enterprise / Strategic space in cooperation with Account Managers as well as growing the business. Youll have to become accustomed to complex contracts and bids as well as dealing with a number of smaller renewals in order to ensure high Renewal Retention Rates. This role is a great opportunity to work collaboratively with multicultural internal and external teams to improve renewal rates and perform activities that create additional pipeline or upsell/ cross-sell solutions that serve both Red Hat and our customers.
Primary job responsibilities:
Work with your customers to identify renewals up-sell and cross-sell opportunities and optimize quality of service business growth and customer satisfaction
Secure Renewal business by engaging with end users partners and distributors ahead of the renewal due dates
Manage forecasts and pipeline record sales activity schedule follow-up activities as needed and track customer data using company-standard CRM tool
Work with Finance Deal Desk Legal and Operations teams across the region to facilitate deals and make sure all necessary information is available
Work closely with the Account Managers on updating each other on progress and agree on next steps
Perform additional calls to top accounts agreed with the Account Managers throughout the year to ensure visibility in the account environment and secure a higher renewal rate as well as keeping a close relationship with the customers
Maintain an up-to-date knowledge of the industry as well as Red Hats competitive position
Required Skills:
Prior experience in a sales role in public sector preferred
2 years experience in a technology or software sales position in outside sales inside sales telemarketing or sales administration with a record of meeting/exceeding sales goals.
Strong knowledge of bid and contract management essential
Understanding the Customer Lifecycle to drive adoption and customer retention
Demonstrated success in a similar technology or software sales support position e.g. outside or inside with a track record of achieving your goals
Understanding of complete sales cycle management from prospecting to closing
High-quality customer service skills
Good organizational and time management skills and the ability to build long-term relationships with customers by establishing trust and credibility
Ability to work well within a team and coordinate complex activities in a fast-paced environment
Motivated and committed
Fluent Italian and English language skills
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
IC
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
We revolutionized the operating system with Red Hat® Enterprise Linux®. Now, we have a broad portfolio, including hybrid cloud infrastructure, middleware, agile integration, cloud-native application development, and management and automation solutions. With Red Hat technologies, compa ... View more
