Aftermarket Solutions Engineer

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Could you be the full-time on-site Aftermarket Solutions Engineer in West Mifflin PA US were looking for (This position may also be located in New Castle DE)

Your future role

Take on a new challenge and apply your engineering and technical sales expertise in a new cutting-edge field. Youll work alongside collaborative and innovative teammates.
Youll drive aftermarket service success by supporting sales and delivery across parts component repair and overhaul (CRO) and vehicle-level aftermarket solutions ensuring customer requirements are transformed into effective technical solutions. Day-to-day youll work closely with teams across the business (Sales Aftermarket Services and Engineering) develop tailored solutions for aftermarket offerings and act as the lead technical contributor for TSSSA product development support providing field insights to strengthen offerings across North America and much more.

Well look to you for:

• Collaborating with the Sales team Aftermarket Services team and internal resources to develop tailored solutions for aftermarket offerings.

• Delivering accurate and timely specification interpretation quotation support planning and technical support for Aftermarket Services.

• Acting as the teams lead technical contributor for TSSSA product development support providing direction coordination and field insight to strengthen the TSSSA offering across North America.

• Participating in bid calls presentations and customer quotations using company pricing and delivery guidelines.

• Developing and maintaining engineering sales decks and marketing materials related to Services Engineering.

• Coordinating with internal stakeholders to resolve customer issues efficiently ensuring timely resolution and high customer satisfaction.

• Supporting the development of sales strategies and materials that enhance customer understanding of Alstoms aftermarket portfolio.

• Participating in customer-facing Walk the Train activities by riding and inspecting railcars to assess equipment condition operational practices and customer pain points.

• Translating real-world railcar insights into actionable recommendations that align with customer goals and drive business growth.

• Ensuring proposed solutions comply with industry safety standards and regulatory requirements while staying informed on evolving rail regulations and technologies.

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering (Mechanical Electrical or Industrial) or a related technical field or equivalent experience in the transportation or rail industry.

• Experience or understanding of the transportation sector preferably in the rail industry with a minimum of 3 years of professional experience.

• Knowledge of technical sales solutions engineering or customer-facing technical roles with at least 2 years of relevant experience.

• Familiarity with key customers and market trends in the rail industry.

• Excellent communication and presentation skills.

• Strong time management and planning abilities.

• Ability to quickly develop a deep understanding of Alstoms service capabilities and effectively apply that knowledge to identify and propose customer-focused solutions.

• Effective interpersonal and teamwork skills.

• Understanding of the sales process and ability to build strong customer relationships.

• Ability to leverage internal resources to meet customer and organizational needs.

Things youll enjoy

Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:

• Work with internal and external stakeholders to provide technical consultation and sales enablement across aftermarket service areas including parts component repair and overhaul (CRO) and vehicle-level solutions.

• Progress towards becoming a key contributor in shaping TSSSA (Technical Support and Spares Supply Agreement) offerings and driving business growth through customer-focused innovation.

• Collaborate with transverse teams and helpful colleagues

• Utilize our inclusive and agile working environment to foster collaboration continuous learning and adaptability.

• Steer your career in whatever direction you choose across functions and countries

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.