Automotive Express Lane Advisor
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job description:
We are hiring an Automotive Express Lane Advisor to join our fast-paced service team. We seek a motivated professional and customer-focused individual who excels at communication organization and delivering efficient high-quality service for customers who need quick maintenance and light repairs.
Compensation: Commission-based structure with earning potential of up to $100000
Schedule: 5-day work week including Sundays with Saturdays and one weekday off
About the Role
As an Express Lane Advisor you will be the primary point of contact for customers using our express service for oil changes inspections tire rotations and other routine maintenance. You will greet guests document vehicle needs provide clear time and price estimates and coordinate with technicians to ensure fast accurate service. Success in this role requires strong interpersonal skills a focus on efficiency and customer satisfaction and the ability to manage multiple quick-turn service orders while keeping accurate records in the DMS/CRM.
What We Offer
Opportunities for advancement (we promote from within)
Employee discounts
401(k)
Health dental and vision insurance
Professional development and OEM training
Performance-based incentives and bonus opportunities
Responsibilities
Greet customers promptly and professionally; listen to and document express service needs
Provide accurate time and cost estimates for express services and clearly explain recommended work
Schedule and manage express service appointments and lane workflow to maximize throughput
Coordinate with technicians and parts to ensure timely completion and quality control
Maintain accurate repair orders customer communications and status updates in the DMS/CRM
Process payments warranties and service forms following dealership procedures
Follow up with customers to confirm satisfaction promote maintenance plans and encourage return visits
Meet or exceed individual and department performance goals including efficiency and customer satisfaction metrics
Perform additional duties as assigned to support express lane and service department operations
Qualifications
High school diploma or equivalent; technical schooling or ASE education is a plus
Previous experience in express lane service advisor quick-lube or customer-facing automotive roles preferred
Excellent verbal and written communication skills with a strong customer-service orientation
Ability to explain services clearly and professionally to customers
Proficient with computers DMS/CRM systems and basic office software
Detail-oriented organized and able to manage multiple quick-turn priorities in a fast-paced environment
Professional demeanor problem-solving mindset and ability to work as part of a team
Valid drivers license and acceptable driving record
Bilingual skills are a plus but not required
Our dealership is an Equal Opportunity Employer and maintains a drug- and alcohol-free workplace. All candidates must pass background and drug screening.
Job Type: Full-time
Work Location: In person
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Brooklyn CDJR is your trusted destination for Chrysler Dodge Jeep and Ram vehicles in Brooklyn NY. We pride ourselves on delivering an exceptional customer experience whether youre shopping for a new or pre-owned vehicle or visiting our state-of-the-art service center. Our knowledgeab ... View more
