Fixed Operations Director (Automotive)
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced Fixed Operations Director to lead and oversee a high-volume service operation at a large franchised dealership in the greater Houston area.
This role is responsible for driving operational performance across the service department leading a large team of service advisors and technicians and ensuring exceptional customer satisfaction while delivering strong financial results. The ideal candidate will have a proven track record managing large-scale fixed operations departments and experience supporting commercial and fleet service operations.
This is a leadership role for a results-driven operator who understands how to balance customer experience technician productivity and departmental profitability in a fast-paced dealership environment.
Duties & Responsibilities:
- Lead all daily service drive and shop operations to achieve department goals related to productivity CSI and profitability
- Manage and develop a large team of Service Advisors Technicians and support staff to ensure high engagement and performance
- Oversee technician scheduling dispatching repair order flow and labor efficiency to maximize shop productivity
- Maintain strong operational oversight of commercial and fleet service work ensuring timely turnaround and high service standards
- Analyze departmental financial performance including labor gross effective labor rate and expense control
- Partner with dealership leadership to identify opportunities for operational improvement and implement process enhancements
- Resolve customer concerns and escalations with professionalism and urgency
- Maintain compliance with OEM and dealership standards including warranty administration and safety protocols
- Ensure repair orders are properly documented and closed in a timely and accurate manner
- Drive service revenue growth through advisor coaching maintenance menu execution and upsell opportunities
- Collaborate cross-functionally with Parts Sales and Accounting to support overall dealership performance
- Participate in hiring onboarding and developing service team members to build a strong and sustainable department
Qualifications :
- Minimum 5 years of progressive automotive service leadership experience including managing large fixed operations teams within a franchised dealership
- Proven track record managing a high-volume fixed operations department with strong financial results
- Experience supporting commercial fleet service operations and managing fleet relationships
- Strong understanding of dealership financial metrics including labor gross effective labor rate technician productivity and departmental P&L performance
- Excellent leadership communication and conflict-resolution skills
- Valid drivers license good driving record and ability to pass pre-employment screenings (background drug test and MVR)
- Must be authorized to work in the USA
Additional Information :
Compensation:
- Performance-based earnings range: $225000 - $250000 / year
- Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences ... View more
