Account Manager Long Term Care (Based in Midlands South)

Lichfield - UK

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Account Manager Long-Term Care

Make a meaningful impact where care technology and strategy meet

At Ascom we support care organisations at the frontline of one of societys greatest challenges; delivering safe dignified and sustainable care in an increasingly complex environment. As we continue to scale our Long-Term Care (LTC) strategy we are seeking an Account Manager who thrives in customer focused environments and is motivated by delivering impact through technology.

This role offers the opportunity to work directly with care providers combining trusted-advisor engagement with commercial leadership to help organisations modernise care delivery while unlocking long-term growth.

The Role:

As an Account Manager within Ascoms LTC business you will take ownership of a portfolio of care organisations acting as their primary point of contact and strategic partner. You will support customers throughout their digital journey understanding operational challenges shaping solution roadmaps and identifying opportunities to expand the adoption of Ascoms portfolio.

This role requires a strong growth mindset combining trusted-advisor engagement with disciplined business development to expand Ascoms footprint across the Long-Term Care market

Key Responsibilities:

Customer Account Leadership

Own and manage relationships with assigned care organisations serving as the primary interface across commercial technical and strategic engagement

Conduct structured account reviews to ensure alignment with customer objectives and evolving care models

Growth & Opportunity Development

Proactively identify opportunities to upsell and cross-sell Ascoms software and hardware solutions through insight-led value-based propositions

Engage customers in conversations around system enhancements new capabilities and future-state digital care models

Strategic Alignment

Ensure customer plans and initiatives align with Ascoms broader LTC strategy contributing to long-term market positioning and growth

Share customer insight and market intelligence internally to inform solution development and strategic direction

Commercial Delivery

Achieve or exceed assigned revenue and growth targets while maintaining a strong focus on customer satisfaction and retention

Build and maintain a robust pipeline of opportunities through proactive prospecting and portfolio expansion

Forecasting CRM & Governance

Utilise CRM systems to manage pipeline activity forecast accurately and ensure disciplined reporting of all account activity

Collaboration & Proposal Development

Work closely with internal teams to develop compelling proposals business cases and tender responses

Support customers through procurement and decision-making processes with clarity confidence and credibility

Account Manager Long-Term CareMake a meaningful impact where care technology and strategy meetAt Ascom we support care organisations at the frontline of one of societys greatest challenges; delivering safe dignified and sustainable care in an increasingly complex environment. As we continue to sc...