Director, Account Management

Job Description:

About the Team:

When you join Dow Jones you become part of one of the most dynamic creative and savvy news and information companies in the world. As a global leader in news and business intelligence were newswires websites newspapers apps newsletters databases magazines radio and television--including some of the widest-read and most-respected brands such as Factiva The Wall Street Journal and Barrons. Our media informs the discussions and decisions that are vital to the worlds commerce while our databases make the business world more transparent allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages we enlighten and inspire audiences with authoritative differentiated and trusted content.

About the Role:

Our corporate subscriptions team is seeking a Director Account Management to drive customer retention and growth. The role requires a mix of strategic leadership and operational skills to effectively manage a team.

You Will:

• Manages group of Account Managers focused on retention renewal and growth of existing business.
• Develops customers success strategy for the team
• Responsible for revenue attainment of (TBD) and account growth of (TBD)
• Recruit train and mentor team
• Works with team to Identify opportunities for upselling cross-selling and renewals
• Ensures smooth account handover between new business team and customer success team
• Establish KPIs for CSM team and tracks pipeline via Salesforce
• Works cross-functionally with other depts (legal sales finance marketing operations billing etc.)
• Report key metrics to leadership
• Stay up-to-date on Dow Jones suite of enterprise subscription solutions

You Have:

• 12 years experience
• Experience managing and mentoring a team of Account Managers
• Ability to set and track KPIs to measure team performance
• Experience in renewals expansion and revenue retention
• Strong analytical skills to track customer health scores and pipeline data
• Proficiency in Salesforce or other CRM platforms for account tracking and reporting
• Ability to work with sales finance legal marketing operations and billing teams
• Strong communication and stakeholder management skills
• Experience in developing and executing customer success strategies
• Expertise in customer retention upselling and cross-selling

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Equal Opportunity Employer

Reasonable Accommodation

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