Housing Manager

Housing Manager

Salary 33000 pa (depending on skills and experience) plus great benefits including Health Cash Plan

Permanent Full Time (37.5 hours per week)

Whitehaven Cumbria

We cant offer a CoS for this role

Home a place where you belong

Join us as a Housing Manager at Home Group in our awesome housing team in Whitehaven. Youll be our face-to-face customer support to our customers in a defined Community Patch ensuring we provide safe homes and communities where people choose to live while also ensuring our income is maximised. Youll provide first class customer service delivering our customer promise every day!

What youll do

• Through visibility engagement with customers and proactivity on our estates youll really get to get to know our communities.

• Youll manage an allocated neighbourhood (ably supported by our Community Housing Assistants). Including arrears management compliance checks and safeguarding to ensure our customers live in a safe environment.

• Proactively managing anti-social behaviours in our estates responding to customer queries and complaints.

• Managing our voids and letting process including liaising with local authorities.

• Carry out estate inspections engaging and meeting with contractors on site as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

• Use various CRM tools to monitor and record activities in your neighbourhood.

Why join us

This is more than a job its a place where you feel valued. With our learning and development offer and support from friendly colleagues youll make a real difference every day!If youre ready to leave behind the ordinary do something that really part of one of the UKs top 10 Great Places to Work!

You have

• You are experienced in the housing sector and understand housing management housing law and as a bonus universal credit too!

• You have or are willing to work towards Chartered Institute of Housing Level 3

• This job can challenge especially when were dealing with complaints but your resilience will help you through.

• Confident working with external partners and stakeholders such as local authorities MPs etc

• Like being part of a team but appreciate that this is a role where youll spend most of your time working in our local estates.

Stronger together

We do our best work when were ourselves. Thats why inclusion wellbeing and our diversity networks help makeHome Group a great place to work!

The practical bits

• This is a community role. Youll work between the office your patch and home (if thats what you want to do). Its an active role and being present on our estates is key to success.

• We like to get together once or twice a week in the office to catch up as a team.

• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that youll be able to shape your own Time hours available

• To get from A to B youll need a vehicle insured for business purposes. The great news is that well pay your mileage!

• Youll need a Standard DBS check done and we pay for that.

Whats in it for you

• 34 days leave pro-rated (including bank holidays and a me day)

• Paid time off for volunteering

• MatchingPension contributions (up to 7% with life assurance of 3x Basic Salary)

• Save up to 1140 yearly with our health cash plan covering dental optical and therapies

• Career path with development and an excellent training package

• Excellent benefits and rewards including supermarket discounts and travel expenses

Find out more

Click APPLY NOW to see our Housing Manager job description find out aboutus and for help to apply. Roles can close early so dont wait.

For reasonable adjustments email