Client Solutions Director
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
TheClient SolutionsDirectorwill focus on ensuring that lifesciencesengagements deliver clear customer value particularly during pilot programs and early-stage deployments. The role bridges the pre-sales and post-sale phases of client engagements working closely with Client Executives Solution owners and the Customer Success team to help design solutions coordinate pilot execution and support successful outcomes.
A key area of focus will be supporting pilot programs related toPrecisionPatient Identification (PPI) and otherterminology-driven solutions supporting clinical research real-world evidence and commercial analytics.
WHAT YOULL DO:
Solution Design and Pre-Sales Support
Partner with Client Executives andSolution owners to support discovery feasibility assessments and solution design during the pre-sales phase
Help translate customer needs into solution approaches using IMO capabilities
Participate in client discussions and internal planning around pilot engagements
Work with product and solutions teams to ensure proposed approaches align with current platform capabilities
Pilot Coordination and Delivery Support
Help coordinate pilot engagements ensuringobjectives timelines and success metrics are clear
Work across sales product solutions and customer success teams to keep pilot activities aligned and progressing
Monitor pilot progress and help address issues that mayimpactdelivery or outcomes
Support internal coordination to ensure pilots are set up todemonstratevalue to the customer including through measurable and referenceable outcomes
Customer Engagement and Expansion
Build working relationships with client stakeholders across clinical research real-world evidence commercial and data science teams
Help ensure customers realize value from pilot engagements and early implementations
Support identification of follow-on opportunities oradditionaluse cases where appropriate
WHO YOULL WORK WITH:
Cross-Functional Collaboration
Serve as the primary point of coordination for pilot execution and early-stage engagements helping ensure alignment across sales product solutions and customer success teams
Partner closely with Customer Success on implementation and ongoing customer management to ensure pilots and early deployments are executed effectively and positioned for long-term success.
Work with Client Executives on account strategy engagement planning and identification of follow-on opportunities.
Collaborate with product and solutions teams to ensure customer feedback pilot learnings and emerging needs are captured and communicated internally to inform solution development.
WHAT YOULL NEED:
710 years of experience in life sciences or healthcare analytics including work related to clinical trials patient identification real-world data and consultative solution delivery.
Ability to work across multiple internal teams and coordinate complex engagements
Familiarity with healthcare data sources and standards including EHR data clinical terminology and coding systems and value sets used to support analytics research and clinical workflows.
Strong communicationand stakeholder management skills
Compensation at IMO Health is determined by job level role requirements and each candidates experience skills and location. The listed base pay represents the target for new hires with individual compensation varying accordingly. These figures exclude potential bonuses equity or sales incentives which may also be part of the total compensation package. Our recruiter will provide additional details during the hiring process.
IMO Health also offers a comprehensive benefits package. To learn more please visit IMO Healths Careers Page.
Required Experience:
Director
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
From clinical terminology to streamlined workflows to data standardization, we enable insights that help improve patient care across the healthcare ecosystem.
