Field Service Engineer II (EM) (REMOTE DallasDFW)
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Job Location:
Richardson, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance Laboratory Setting Loud Noises (Equipment/Machinery) Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.) Will work with hazardous/toxic materialsJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
Company Overview:
When you join us at Thermo Fisher Scientific youll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than$40 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world. The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy (EM) business designs manufactures and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro- nano- and picometer scales.
As a Field Service Engineer II you will independently perform installation maintenance and repair of sophisticated analytical and electron microscopy equipment. Working with advanced technology you will provide high-quality technical service and support to customers across research institutions universities and industrial facilities.
In this role you will troubleshoot complex system issues conduct preventive maintenance and ensure systems operate at peak performance. You will build strong customer relationships while collaborating with internal engineering product and service teams to continuously improve service delivery and system reliability.
Key Responsibilities
Conduct on-site installation repair calibration testing and maintenance of electron microscopy systems including:
Diagnose and resolve complex mechanical electronic vacuum and software-related system issues.
Perform scheduled preventive maintenance to maintain system performance and reliability.
Serve as a primary technical resource for assigned customers and territory.
Develop and maintain positive working relationships with customers system users and internal teams.
Provide technical support to customers and assist other field service engineers with troubleshooting activities.
Travel frequently to customer sites sometimes on short notice to resolve service issues.
Submit detailed field service reports and maintain accurate service documentation.
Provide customer training on system operation maintenance and best practices.
Ensure compliance with safety procedures and quality standards in laboratory and industrial environments.
Provide feedback to product quality engineering and service teams regarding system performance and improvement opportunities.
Minimum Requirements
Bachelors degree in Electronics Engineering Physics Chemistry or related technical field OR equivalent combination of education and technical experience
3 years of hands-on technical experience installing troubleshooting repairing and calibrating complex analytical instrumentation such as SEM TEM FIB or similar systems.
Experience diagnosing and repairing ultra-high vacuum systems and high voltage equipment.
Valid drivers license required.
Ability to travel up to 75% within assigned territory.
Physical ability to lift up to 50 lbs. and work in laboratory environments.
Proficiency in English required additional languages beneficial.
Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level.
Ability to read and interpret technical documentation electrical schematics and system diagrams.
Strong analytical and problem-solving skills.
Excellent customer service and communication skills.
Strong organizational and time management capabilities.
Proficiency with Microsoft Office and service management software.
Ability to effectively train customers on equipment operation and maintenance.
Demonstrated success achieving customer satisfaction goals.
Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
