Front Desk Coordinator

Join a team where people truly make the difference. At Ellis & Badenhausen Orthopaedics we believe our success starts with the dedication talent and positive spirit of our employees.

We are proud to serve the Greater Louisville and Southern Indiana community with the highest quality orthopedic care and we remain committed to keeping patient care at the center of everything we do. By supporting an experienced compassionate team and embracing the latest medical technology and advancements we continue to provide outstanding care to the patients who trust us every day.

Position Title: Front Desk Coordinator - Physical Therapy (PT)

Reports to: PT Director

Job Location: Eastpoint Loaction

This position features:

Generous pay and benefits including a 401k and profit-sharing plan!

Specific Front Desk Coordinator (for Physical Therapy) Job Duties:

• Greets individuals entering the physical therapy clinic. Provides directions answers questions and meets a variety of customer service needs.

• Answers a high volume of calls and maintains a rapid response rate according to clinic standards. Document information on calls received where required.

• Maintains detailed and accurate records regarding patient information conversations and interactions.

• Accurately schedules patients for PT over the phone and as patient walks in from doctors office.

• Completes appropriate paperwork and gathers insurance information to properly verify benefits for physical therapy.

• Obtains proper PT orders and medical records to initiate PT.

• Inputs patient and insurance data into the computer as needed.

• Utilizes statistical tools and reports using spread sheets Track Via etc...

• Manage organize and update relevant data using database applications.

• Communicate and provide information to other departments as required for proper management of the patient plan of care and per billing guidelines.

• Properly file charts when clinician is finished with the treatment.

• Manage point of service payment collections (Co-pays Co-insurances payment on deductibles and self pays).

• Properly operating the copy/fax machine.

• Using Athena scheduling software/EMR; scheduling appointments.

• Scanning of patient information in Athena; scanning discharged patient charts.

• Pulling charts checking insurance authorizations getting them ready for the next business day.

• Making new charts for new PT referrals checking benefits and getting authorizations for PT appts; checking DME benefits.

• Balance and close a money collection journal at the end of each business day.

• Outlook.

• Cooperative work attitude toward co-employees management patients visitors vendors and physicians.

• Ability to promote favorable facility image with physicians patients insurance companies and general public.

• Ability to make decisions and solve problems.

If you are looking for a workplace where your contributions matter and your work makes a difference in patients lives every day we invite you to apply and join our team at Ellis & Badenhausen Orthopaedics.

We are an equal opportunity employer

Ellis & Badenhausen Orthopaedics PSC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race creed gender marital status sexual orientation color religion national origin age disability veteran status or any other status protected under local state or federal laws. Applicants must be eligible to work in the USA.