SAP SD O2C TM

Functional conusltant - SD O2C - who worked in migration.

1. Purpose of the Job

• Support operations in area of SAP Order to Cash & Transport mgmt. on S4 HANA.
• Analyze incidents in detail. Prepare root cause analysis & solution to address issues.
• Work with ABI Business stakeholders & Aurora Project teams as part of IT Operations.
• Accountable for functional validation of CD/CI changes Regression testing coverage Integration testing & support project UAT defects Hyper care period.
• Drive critical incident calls from the functional perspective (O2C & TM).
• Support Application performance manager for topics requiring SAP functional expertise.
• Grow O2C-TM Aurora process knowledge with in ITOps. Train junior resources. Prepare knowledge base articles to help deliver upcoming roll out scopes effectively.

1. Business environment

Main characteristics:

• Be part of an IT organization which has outsourced many of its activities to vendors.
• Daily interaction within a virtual organization spread across Global Zones
• Work in a fast moving & multi-cultural organization serving the internal customers with a high degree of professionalism.
• Ability to proceed with quick analysis and decision making reacting fast to changes while cooperating with different partners
• Be confronted with a complex & fragmented IT landscape incorporating various technologies

Key contacts: (internal – external)

• Internal: IT Performance Managers IT Project Managers ABI Business stakeholders
• External:

1. Accountabilities

Key accountabilities

• Responsible for incident analysis and resolution related to Order to Cash & Transport management process in S4H.
• Work with business teams to understand the issue & to provide timely resolution.
• Own the IT Operations for the said process to ensure no business impact due to Incidents.
• Provide detailed Root cause analysis. Clearly define corrective & preventive actions.
• Follow ITSM process in resolving incidents & adhering to SLAs.
• Create problem tickets & features to implement solutions/GAPs identified from Incident analysis.
• Work with product teams to prioritize features as per the business urgency.
• Own the end to end resolution of incidents while working with technical & integration teams.
• Execute work arounds to manage crisis situations.
• Review the FD TD documents test scripts. Participate in KT sessions.
• Retain knowledge of SAP Order to Cash & Transport Management processes within IT Operations.
• Participate in functional validations & testing as part of upgrade projects/planned maintenance down time.
• Support driving the UAT Key user training & Hyper cares for the new roll outs.

4. Qualifications and Technical competencies required

Education

• University degree level or equal by experience combining Information Technology and Business management

Experience & Technical Competencies

• 8-10 Years of experience in SAP O2C & SAP Transport management with focus in AMS/Application support projects.
• Expertise in S4H SD- Sales order & contract mgmt. Order scheduling availability checks Pricing Credit mgmt. Dispute mgmt. Consignment Services.
• Expertise in S4H TM(Side car)- Freight rate S4H & by external integration Freight rate provisioning FU/FO setup Transportation planning & Execution. Freight settlements. Exposure to LMD(Last Mile Delivery) & route settlements.
• Strong integration knowledge of O2C-TM with R2R P2P MDM processes.

• Candidate should have strong SPRO configuration Business process & master data understanding to support IT operations.
• Exposure to global application in an integrated environment. Understanding of custom solutions workflow approvals BRF Basis ABAP Debug from functional perspective.
• Experience in Incident management involving complex integrated system landscape.
• Good understanding of SAP Fiori usage for running business processes in S4H.
• Experience working on change & problem management. Usage of SNOW Azure Devops solution manager for u

Behavioural competencies

• Ownership to drive results and strive for excellence
• Excellent communication and writing skills
• Strong interpersonal skill including team spirit communication motivation adherence to deadlines & self-discipline
• Able to act in a multi-national inter-cultural environment.
• Structured problem-solving skills & focus during crisis situations.

Language skills

• English (Fluent: ability to clearly address various levels of management and handle problematic situations in writing and in oral)