GBS ERP & EDI Specialist

Work Schedule

Environmental Conditions

Job Description

Role Purpose
The GBS ERP Specialist is responsible for the operational ownership of complex ERP integration activities that sit outside standard Customer Care scope. The role focuses on EDI and IDOC monitoring troubleshooting data flow analysis and cross-system coordination ensuring business continuity data integrity and timely resolution of ERP integration issues. The position acts as a critical bridge between Customer Care IT and external partners.

Key Responsibilities

Own and execute daily monitoring and management of SAP IDOC lifecycles (inbound and outbound).
Analyze IDOC errors determine root causes and decide on corrective actions (reprocess cancel manual workaround).
Support EDI and eCommerce integrations by troubleshooting SAPmiddlewarepartner data flows.
Coordinate closely with IT Business Analysts and external partners.
Perform ERP data analysis across SAP tables outputs pricing and master data.
Support system changes releases and country rollouts through UAT SIT regression testing and hypercare.
Convert SME knowledge into structured SOPs playbooks and decision matrices.
Maintain and govern SAP queries variants layouts and operational documentation.

Required Experience

Mandatory:
Minimum 5 years of hands-on SAP experience in an operational environment.
Proven experience with SAP IDOC processing and monitoring.
Experience with ERP input/output processes and system-to-system data communication.
Demonstrated ability to resolve cross-functional incidents and operational issues in complex ERP landscapes.

Preferred:
Experience in Order-to-Cash Logistics or Supply Chain ERP processes.
Exposure to EDI and eCommerce integrations.
Experience supporting UAT SIT or go-live hypercare.

Technical and Functional Skills

Strong understanding of SAP ERP transactions tables outputs and interfaces.
Ability to read and interpret SAP tables queries variants and layouts.
Solid knowledge of the SAP IDOC lifecycle and integration principles.
Understanding of middleware solutions (e.g. OpenText webMethods).
Strong analytical and diagnostic skills.
Awareness of access governance segregation of duties and audit considerations.

Ways of Working

Strong ownership mindset and accountability for operational continuity.
Ability to work under pressure with high business and financial impact.
Clear communication with Customer Care IT and external partners.
Capability to coach and transfer knowledge to others.

Transition and Knowledge Transfer Expectations

Close collaboration with existing SMEs during transition.
Active participation in documenting processes SOPs and playbooks.
Participation in defined hypercare and shadowing periods to ensure full role readiness.