Global BI Lead Global Key Accounts

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly youll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together we make space for people and businesses to thrive.

Location: London UK

Language: English

Main purpose of the position

The position of GKA BI Manager will be to support the GKA Banking Sector client & ISS GKA Teams in the continuous improvement development delivery & strategy of Global BI & MI across the GKA Banking Sector client account. The team is responsible for providing Global BI MI & Benchmarking to the Account senior leadership team & Operations developing the processes & procedures & take full ownership for the BI MI KPIs & reporting that is produced. The Global Business Intelligence (BI) Lead is responsible for shaping & executing the BI strategy across all regions of the account. This role leads a team to drive data-driven decision-making by transforming complex datasets into actionable insights aligning global business goals with localized intelligence & leading cross-functional BI teams.

Key expectations:
The aim of this role is to manage the core delivery of business intelligence (BI) team & deliverables including KPI Performance management dashboard development & optimisation training data outcomes & process analysis across our Global Key Account globally. To work closely with our internal ISS stakeholders & customer to turn data into critical information & knowledge that can be used to make sound business decisions. It is essential to build an understanding of the business at a level of detail that enables this role to manage strategic BI initiatives & use data to identify critical issues & put forward ideas to our operational teams to drive cost efficiencies business process improvements & innovation. This will be achieved by building strong working relationships within the Global Knowledge Centre (GKC) & all key ISS & client business managers for the GKA Banking Sector client.

What youll do:

• Develop & mature the global BI roadmap aligned with both Group & Account specific objectives.
• Lead BI initiatives across multiple geographies ensuring consistency & scalability.
• Collaborate with account leadership to define KPIs & performance metrics ensuring alignment to contract.
• Develop & maintain strong relationships with the customer Key Account Global functions GKA BI Lead Operational leadership & other relative departments
• Propose ways in which BI & MI communication & marketing can add creative & innovative impact
• Lead on BI change initiatives & developments
• Support the central coordination for change & transition projects involving multiple team members/ geographies addressing any cultural & behavioural change that is required to deliver the business requirements.
• Design drive & deliver strategic BI & MI reporting in an efficient manner including streamlining processes for effective report autonomy.
• Create & deliver key innovations within BI & MI reporting & presentation strategy within the Banking sector including online & digital formats.
• Engage in all the relevant GKA Account Governance forums to understand the impact of BI across all functions to ensure a wider knowledge base of digital services activity is gained.
• Work closely with the GKA Account Head of Digital Services & Business Intelligence to align on all strategic initiatives & understand the wider scope of technology platform & initiatives in place so as to be the cover for the role in times of absence.
• Ensure that BI & KPI processes are clearly documented communicated & maintained.
• Ensure effective communication to the operations teams management & customer stakeholders
• Carry out appropriate training through presentations to ISS staff & the client as & when required
• Responsible for the account based KPI Model scoring mechanisms & monthly reporting ensuring evidence based approach to sign off.
• Responsible for the account based Operational reporting model BI systems & tools enabling maximisation of contract deliverables
• MonitorKPI trends & performance globally in to ensure minimal operational failures
• Statistical analysis for specific tasks/projects
• Support cross sector Operational analysis providing trends & operational reasoning for data anomalies
• Deliver highly complex detailed BI MI Dashboards & analytics in response to account & function requirements including analysis for development of options in response to Executive requirements.

Who youll work with:

• Both Client & ISS SLT
• Account/KAM organisation/service line leads/Local country teams
• Customer organisation
• Account & Global Big Data function
• Account & Global Operational Excellence functions

Key qualifications:

• Degree qualified or equivalent through relevant training and work experience
• Thrives in a continuous improvement culture that constantly looks to challenge how the sector accounts extract use and interpret management information
• Ability to demonstrate the use of big data and business intelligence techniques to demonstrate the what why and action taken to drive cost efficiencies business process improvements and innovation.
• Experience eliciting and documenting user requirements / data definitions and supporting the design prioritisation and development of timely and accurate reports and analysis.
• Excellent ability to partner with peers and business customers through active understanding of the business priorities processes systems and data.
• Experience with IT / BI project delivery methods and practices.
• Proven analytical skills and comfort with handling vast quantities of data analysing root causes and summarising meaningful insights.
• Data analysis Data Modelling Data Mining (Excel Tableau SQL R Python SPSS or others.)
• Data manipulation and problem solving skills with strong attention to detail and concern for order and quality.
• Good experience of front-end business intelligence reporting tools like Tableau/Watson Analytics/Business Objects/Power BI/SAS/SPSS Modeler etc.
• Advanced skill levels in MS Products (Excel Macros Access Word PowerPoint etc.)
• Excellent written verbal and numeracy skills and the ability to communicate effectively at all levels.
• Perform other duties as may be required by the business.
• Experience within the Facilities Management industry desirable but not essential.

Why ISS

At ISS we are more than just a service provider ofcleaning food workplace and technical services weare a partner in our customers success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued engaged and productive we enhance productivity and help our customersto attract talent andgrow their businesses. This begins with our own people throughtraining career development and a supportive culture empowering them to deliver outstanding service. We know that when our people thrive they create spaceswhere our customers employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How youll apply

Apply directly via the link on this page by submitting a cover letter CV and other relevant documents for the position you are applying for. We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed embraced and valued for exactly who they are. Places where people feel safe respected represented and supported as their authentic selves.

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