Administrator

Greater Manchester - UK

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

LOCATION: Manchester Airport

SHIFT PATTERN: 5 in 7 40 hours per week

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department Were here to help!

OVERVIEW OF JOB DESCRIPTION

Purpose:

The role of the Administrator will be to support the Management Team and the Operation by carrying out administrative tasks as needed to meet agreed SLAs. The opportunity will allow the successful applicant to work with high-profile clients within aviation with exposure to working in a fast-paced environment. This position will also be expected to cover holidays and absences of the ID Pass Administrator as such cross training will be provided to facilitate this cover.

Key Responsibilities:

Dealing with payroll queries

Logging of payroll exceptions

Reviewing employee pay slips for inaccuracies

Approving and declining of holiday requests

Management of the Time and attendance system; including recording and reporting for lateness absence sickness dependency leave compassionate leaveetc.

Maintenance of accurate records relating to all lateness and absences and escalating time and attendance concerns to the Operational Team; for investigations once policy triggers have been hit.

Manage passenger/client correspondence throughout the complaint lifecycle

Respond promptly to requests for information from Client and Management team

Ensure that the business maintains adherence to the relevant complaint handling timescales

Liaise with the Operational Teams to assist in the early resolution and logging of complaints

Investigate and resolve formal complaints within agreed SLA

Manage all correspondence

Provide accurate analysis of all feedback

Ensure the accurate recording of all feedback

Support the Training Manager in logging and keeping accurate records of employee training that has been delivered or due to be delivered as well as organising training sessions as instructed

Scanning documents to employee electronic personal files

To provide cover during holidays and absences for the ID Pass Administrator and to support during the ID Pass Administrator during peak operational demand

PASS ID Administrator Key Responsibilities:

Responsible for processing internal and external applications through the I.D. process

Proactively communicating with internal and external applicants to ensure their references are completed with the SLA schedule (within 8 weeks of submission)

Collating a full 5year credible history checks (may include liaising with applicants to seek further details from the home office or government authorities)

Have a full understanding of UK eligibility checks inclusive of visa knowledge

Ensure timely submission of weekly reports related of I.D. passes that have entered

Proactively highlighting applicants (internal / external) that are due to expire and managing renewals

Effectively manage all applications from start to finish

Adhere to GDPR 2018 Legislation by managing the administration of documents

Ensuring a commitment to data accuracy and legal compliance in line with GDPR

Build effective relationship with the IDC and internal bodies

Ensure GSAT and/or DBS requirements are completed by the applicant in timely manner

Working with the training team to ensure secure clean training is completed for compliance

Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and the operational need.

Required Experience for the role:

1 years experience in a similar administrative role is desirable

Excellent communication and interpersonal skills

Experience with Microsoft Excel and Office Administration

Flexibility

Innovative

Achievement orientated

Energy/Drive

Required Experience:

Unclear Seniority

DescriptionLOCATION: Manchester AirportSHIFT PATTERN: 5 in 7 40 hours per weekSALARY: CompetitiveIf you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department Were here to help!OVERVIEW OF JOB DESCRIPTIONPurpose:The ro...