Front of House Administrator

Key Responsibilities

• Work on the Reception desk as first port of call for any external visitors.
• Receive open collect and despatch incoming / outgoing post faxes and mail outs within agreed time frames.
• Manage the companys stationery requirements and replenish and keep tidy the stock cupboard.
• Order taxis / couriers and deal with deliveries to the business etc.
• Manage the Office facilities and ensure a tidy and safe working environment.

• Accurately process a variety of administration tasks including new applications and contact/company changes
• Provide ad hoc administration duties and support to other departments when required

• Deliver excellent customer service both on the telephone and via email
• Develop an understanding of all operational activities within Valpak in order to confidently assist the Contact Centre with both outbound and inbound calls

Skills Knowledge & Expertise

• Previous experience in a receptionist or administration role
• Capability to multitask prioritise and manage own workload
• Able to work well under pressure
• An outstanding eye for detail with a drive to provide exceptional administration support
• Customer focused with strong communication skills
• Customer focused with drive to provide the highest level of customer satisfaction
• Able to pick up new skills and knowledge quickly and learn and develop in an ever-changing company
• IT literate: Word Excel and PowerPoint

Job Benefits

• Up to 10% bonus
• Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
• Critical illness Life assurance & disability income protection
• Option to join private medical insurance subsidised gym membership and bike to work scheme
• Contributory pension scheme
• Wellbeing initiatives and support including Wellbeing App access
• MyPerks discounts platform