Site Administrator

About the Role

Were looking for an organised proactive and customerfocused Site Administrator to join our Birmingham site on a fixedterm contract. This role provides comprehensive and confidential administrative support across the business working closely with internal teams suppliers and customers to achieve business objectives and service goals.

Youll play a key role in supporting customer service finance HR and Health & Safety activities in a fastpaced environment.

Acting as the primary point of contact for site administration youll manage a wide range of daytoday administrative tasks including reporting raising purchase orders and maintaining business systems. Reporting to the General Manager youll support the smooth running of the site providing proactive solutions to daytoday team and customer demands.

Youll also provide cover during periods of high demand annual leave and training to ensure continuity of service. The focus of this role is to deliver worldclass customer service and support the ongoing success of the site.

Key Responsibilities: (included but not limited)

General Administration & Site Support

• Provide comprehensive confidential administrative support across the site
• Manage daytoday reporting and raise purchase orders
• Liaise with internal departments suppliers and group companies to meet business and customer requirements
• Provide cover for team members during absence holidays and training
• Complete adhoc duties as required

Health & Safety

• Maintain site Health & Safety documentation
• Support KPI reporting and compliance with company procedures
• Promote safe working practices and escalate concerns where required

Human Resources Support

• Maintain HR documentation and support HR KPI reporting
• Support monthend reporting
• Monitor Softworks compliance including RTW checks and absence triggers
• Manage absence tracking and support FA Fire and MHFA payments and refresher

Finance

• Raise and code SAP invoices
• Generate reports from local systems
• Liaise with SSC to ensure timely completion of finance activities
• Update local business systems with accurate financial data

Customer Service & Communication

• Answer incoming calls and respond to emails promptly and professionally
• Support customer service across site functions
• Escalate issues to ensure we continue to delight customers

About You

Youll be a wellorganised and adaptable administrator who thrives in a fastpaced environment. Youll bring a strong customerservice mindset excellent attention to detail and the ability to manage multiple priorities effectively.

Minimum Requirements:

• Minimum 6 months experience in an office or administrative role
• Working knowledge of Microsoft Office
• SAP knowledge or experience (desirable)
• Strong communication and organisational skills
• Good attention to detail
• A proactive and flexible approach

Benefits

Additional benefits include:

• 25 days holiday plus bank holidays
• Pension scheme
• Life assurance
• Income protection
• Employee assistance program
• Cycle to work scheme
• Shopping discounts
• Subsidised staff canteen
• On site parking

Location: Birmingham (Smethwick)

Working Pattern: On Site Monday to Friday

About us

Were DS Smithwe believe a better more sustainable tomorrow is possible with the right people who challenge and support one another to enact positive change. Today we operate in more than 30 different countries supporting customers across sectors like FMCG industrial and e-commerce. We deliver on quality service innovation and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform and were building the team to drive change across Europe and North America

To fulfil our purpose we aim to build a diverse motivated and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly differences are valued and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds bring different perspectives ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply even those not meeting all criteria.

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