Global Security Operations Center Supervisor

Company Overview:

Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Pay Rate: $38.50 / Hour

Must be 21 years of age

GSOC Experiencerequired

Allied Universal is the worlds largest private security company with over 800000 employees! Allied Universal offers unmatched career growth opportunities in the security industry

Allied Universal is looking to hire a Global Security Operations Center Supervisor.The Global Security Operations Center (GSOC) Supervisor leads the day to day activities of assigned shifts in the clients GSOC. This position is responsible for line-level supervision of up to ten Lead Operators and Operators. The GSOC Supervisor assures that all GSOC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure. This position is under the direction of the Operations Manager.

Essential Job Functions:

• Receiving shift pass down information and conducting shift briefings to provide updates assignments training and uniform compliance
• Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel business operations and infrastructure for client locations globally
• Drafts and sends emergency mass notifications and other crisis communications
• Ensuring that field personnel respond to all emergencies: medical fire hazardous materials natural disasters and accidents
• Assisting the Clients security personnel with the development and/or revision of security operation center processes protocols and systems
• Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms
• Provides back-up support and on-call function as-needed
• Oversees quality control and oversight for all production support and staffing functions in conjunction with GSOC Operations Manager
• Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas
• Supervise the maintenance and deployment of a GSOC knowledge management dashboard (ex: SharePoint Site or other tool)
• Works with Operations Manager to identify process and quality improvements
• Represent the GSOC in meetings with client personnel
• Triage and manage incidents of workplace violence or other associate misconduct
• Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team

The ideal candidate will possess:

• College Degree (BA) or equivalent work experience in an operations center or dispatch capacity
• At least four years of experience in security

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• Excellent instructional customer service written and verbal communication skills
• Experience in conducting research/analysis
• Ability to multitask in a fast paced at times stressed work environment
• Comfortable with high-tech work environment and constant learning of new tools and innovations
• Flexibility to work all shifts and willingness to assist the team with overtime when needed
• Good working knowledge of Microsoft Office suite and Windows OS
• Self-motivated curious and knowledgeable pertaining to news and current events
• Good working knowledge of security systems for access control CCTV systems badging systems alarm monitoring systems
• A dependable team player with business maturity enthusiasm and a positive attitude

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities requirements skills and standards required to perform essential job functions.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID