Customer Success Representative
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
In this role you will manage and process customer orders respond to inquiries and coordinate closely with internal teams to ensure accurate and timely delivery. You will maintain high standards for service quality documentation and compliance while supporting daytoday operational needs.
Key Responsibilities:
- Respond promptly and professionally to inquiries regarding pricing availability order status and shipping information
- Act as the internal voice of the customer and ensure needs are communicated clearly across departments
- Process customer orders and ensure specifications pricing product details and delivery information are complete and accurate
- Direct customer requests to the appropriate internal teams and track followup
- Acknowledge orders communicate changes provide updates and manage backorders
- Process credit card transactions securely and in line with company procedures
- Provide all required shipping documentation (MSDS certificates of analysis custom documentation etc.)
- Use the sales order entry system to ensure accurate customer information and interpret quotes promotions and credit policies
- Follow service quality and order accuracy standards departmental SOPs and training guidelines
- Comply with ISO 13485 quality management system requirements
- Perform additional tasks as needed to support business operations
Qualifications :
- Minimum 1 year of experience in customer service or a related field ideally in biotechnology or manufacturing
- Experience with ERP systems (IFS preferred)
- Strong computer literacy especially with Microsoft Word Excel and PowerPoint
- Effective timemanagement and organizational skills
- Excellent written and verbal communication abilities
- Strong multitasking problemsolving and prioritization skills
- Ability to work independently and collaboratively with minimal supervision
- Professional judgment discretion and ability to handle confidential information
- High accuracy attention to detail and customerfocused mindset
- Ability to work effectively in a fastgrowing and complex environment
- Demonstrated initiative and strong customer service orientation
- Alignment with LGC values: passion curiosity integrity brilliance
Additional Information :
ABOUT LGC:
LGC is a leading global life science tools company providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications which are typically embedded and recurring within our customers products and workflows and are valued for their performance quality and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race color ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy or maternity religion or belief. Short listing interviewing and selection will always be carried out without regard to gender sexual orientation marital status color race nationality ethnic or national origins religion or belief age or trade union membership.
For more information about LGC please visit our website
#scienceforasaferworld
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With over 180 years of scientific heritage and operations in 14 countries, our products and services are integral to the industries that safeguard our food, water, medicine, and environment. Working collaboratively with our partners across the scientific community, our solutions addr ... View more
