Service Delivery Manager Experienced (REF5258B)
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The squad Global Vendor Services (GVS) has the following responsibilities:
Ensuring international production capability for CPE services and international access
Supporting product development through international expertise
Developing concepts for license management and the implementation of international service-enabling functions
Managing suppliers through effective vendor management
Conducting technical contract negotiations with providers
Ensuring the international end-to-end logistics and service chain including performance management of hardware and CPE field service providers
Responsibilities
- Conduct requirement analyses taking into account specific business requirements and implications
- Develop business and process models within the scope of responsibility and align them with relevant stakeholders
- Contribute to the integration and implementation of new technological solutions and products
- Evaluate requirements and integrate them into technological solutions including assessing technical implementation options
- Act as a bridge between ISP partners business units and technical departments
- Clarify operational prerequisites and the use of existing interfaces with relevant stakeholders
- Prepare technical design documents (e.g. functional or technical design concepts)
- Perform cost-benefit analyses
- Support and oversee technical implementation testing and acceptance including necessary project management requirements and documentations
- Lead projects
Qualifications :
- Excellent written and verbal communication skills in English (C1)
- German language min. B1-B2 (follow discussions and understand technical content)
- Strong knowledge in the application of IT processes methods and tools as well as business analysis and quality assurance practices
- Detailed knowledge of the information technology and telecommunications industry including market technology and competitive environments
- Knowledge of network engineering and network development cloudification software-defined networks and global WAN infrastructures
- Knowledge of the international telecommunications market
- Experience in contract negotiations and strong negotiation skills
- Ability to assess technical commercial and operational risks as well as experience with governance and compliance requirements
- Strong analytical skills to correctly understand complex customer requirements
- Good communication and stakeholder management skills
- Strong interpersonal and intercultural skills with excellent teamwork abilities
- Confident presence and strong presentation skills
Additional Information :
Advantages:
- Experience working in agile organizational structures (e.g. Scrum Kanban)
- Experience using common collaboration and project management tools (e.g. Jira)
- Experience working with international providers and suppliers
One-year fixed-term contract with the possibility of renewal based on business needs
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH w ... View more
