Customer Success Specialist English and German Speaker
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Job Summary
The Customer Success Specialist will support a group of assigned clients across multiple will be responsible for developing the client relationship and understanding of the client businessand product installations to identify the consumption and overall experience of these valued Customer Success Specialist will focus on the transition from prospect to product user and will act asthe first line of contact for the client. They will drive consumption identify new revenue opportunities andpartner closely with Key Account Executives and Field Sales Executives. This job will ensure customersatisfaction strengthen relationships and support the execution of account strategies.
Your Next Challenge:
- Drive consumption of committed deals through onboarding regular check-ins and new userexpansion initiatives.
- Responsible for providing client support by answering queries and problem solving preparingcustomer meetings and delivering timely follow-ups.
- Partner with Key Account Executives and Field Service Executives to identify and implementstrategic growth opportunities and develop robust account plans.
- Process invoices and agreements support CRM updates record-keeping and other post salestasks as required.
- Responsible for pre-production work including compiling detailed briefs collaborating with theeditorial team communicating requirements to partners and clients and overseeing thesuccessful project delivery.
- Serve as the main point of contact for strategic clients across multiple industries ensuring a high level of engagement and satisfaction.
- Participate in project-level discord quotes and negotiation for content outside of deal.
- Other duties as required.
What Youll Need:
- Bachelors degree or equivalent required. Four (4) years of additional work experience may be considered of a degree (Seven (7) years of revenant experience).
- Minimum three (3) years of experience in sales and/or account management required.
- Experience working with broadcasters digital platforms film/tv studios and/or production companies preferred.
- Fluent in English and German.
- Strong relationship building skills.
- Ability to develop and grow accounts resulting in increased revenue for assigned accounts.
- Excellent communication and presentation skills with the ability to engage stakeholderseffectively.
- Strong organizational skills with the ability to manage multiple projects.
- Proficiency in Microsoft Office tools and CRM platforms (Salesforce).
- Solid skills in negotiation proposal development and delivering compelling sales presentations.
- Ability to identify and capitalize on new revenue opportunities within existing accounts.
- Comfortable conducting outbound proactive sales efforts including in-person presentationsvirtual sales and industry event engagements.
The Sales team works to grow our customer base across all regions by understanding how visual content plays a part for our customers businessesand how our products and services can helpthem overcome challengeselevate their message andachieve their goals.
Theres a story in every picture a narrative in every frame.
We believe in the power of visuals. As a leading visual content creator our three brandsGetty Images iStock and Unsplashoffer a full range of content solutions to meet the needs of any customer whatever their size location or budget. Whether the goal is commercial or philanthropic revenue-generating or society-changing market-disrupting or headline-driving our visuals help any brand business or organization communicate more effectively with their target audience and urge them to other words we know how powerful an image or video can beand that it can move the world.
Working at Getty Images
Our goal is to be one of the best places to work globally which means were dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust transparency and care. We actively reject biased behavior and are inclusive of different voices perspectives and experiences. We focus on our customers and deliver on our commitments and commercial goals.
We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.
Getty Images Holdings Inc. is a publicly traded company and its common stock is listed on the New York Stock Exchange under the symbol GETY. You may be eligible to participate in our employee Stock Purchase Plan which allows employees to purchase company stock at a 15% discount to market.
Our employees growth development belonging and engagement are important investments. We offer learning experiences ranging from leadership development diversity and inclusion training mentoring programs a high potential program and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount and our open and transparent culture means youll have direct access to experts and senior leaders via open forums all hands and content hours.
Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive mutually respectful environment that celebrates diversity. We seek to hire based on merit competence performance and business needs. Getty Images is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Discover Getty Images' unrivaled collection of royalty-free images to find the perfect stock photo, vector, or illustration that resonates with your customers.
