Restaurant General Manager Café Boulud

Waldorf Astoria London - Admiralty Arch is seeking a Restaurant General Manager for Coreus Restaurant to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa state-of-the-art fitness facilities and a collection of grand event spaces including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand known for its timeless elegance iconic properties and sincerely elevated service that delivers bespoke once in a lifetime experiences in the worlds most sought after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025
Proudly voted by our Team Members

A World of Rewards

• Complimentary nourishing meals provided while on duty
• Exceptional development programmes designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industryleading Corporate Responsibility initiatives
• Team Member Travel Programme offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days holiday including bank holidays rising to 33 days with length of service

What will I be doing

We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience consistently upholding the world class service standards recognised by Forbes.

As the Restaurant General Manager for Café Boulud you will lead all restaurant and bar operations ensuring a worldclass dining experience grounded in luxury and Forbes FiveStar standards. You will inspire and develop a highperforming team safeguard exceptional service and uphold operational and financial excellence while delivering the following responsibilities to the highest level.

Manage all Café Boulud dining and bar operations.

Exceed guest expectations by providing world class personalised service and unique guest experiences.

Respond proactively to guest queries in a timely gracious manner.

Evaluate guest satisfaction and drive improvement initiatives.

Support the Head Sommelier and Bar Manager in curating exceptional wine and cocktail offerings leading beverage events and upholding the highest standards of beverage service.

Recruit manage mentor empower train and develop the restaurants Food and Beverage team fostering a high-performance culture rooted in accountability and excellence.

Advance team capability through crosstraining and tailored development plans supported by annual and midyear reviews that drive engagement and growth.

Lead regular communication meetings and ensure all followup actions are fully documented and completed.

Support other departments when needed maintaining strong and collaborative hotel relationships.

Ensure compliance of brand standards and Forbes service standards.

Collaborate with senior members of the F&B team on menu development.

Ensure all allergies and dietary requirements are expertly accommodated without compromising the luxury dining experience.

Drive revenue by cultivating guest loyalty through refined worldclass culinary experiences

Define targets manage schedules and deliver accurate revenue forecasts to meet monthly F&B profit margins.

Work with F&B Cost Control to conduct regular audits improve inventory management and reduce wastage.

Work within budgeted guidelines related to food beverage payroll and overall cost controls.

Comply with hotel security fire regulations and all health and safety legislation.

Maximise Key Performance Indicators including Guest Satisfaction Revenue Per Available Seat Hour average spend per guest labour turnover Environmental Social Governance and F&B cost of goods sold.

What are we looking for

As a Restaurant General Manager within Hiltons luxury portfolio you are an ambassador of exceptional service and refined guest experiences. To succeed in this role you will embody the following qualities skills and leadership attributes:

Extensive leadership and Food & Beverage experience within luxury or ultraluxury hospitality with a deep understanding of elevated service rituals and premium guest expectations.

Strong commercial and strategic acumen consistently achieving and surpassing financial targets while preserving the integrity of the luxury guest journey.

Expert knowledge and flawless execution of all Food & Beverage brand standards with an unwavering commitment to quality detail and consistency.

Sophisticated leadership presence with the ability to inspire empower and guide a diverse team to deliver intuitive anticipatory and personalised service.

Dedication to talent development fostering a culture of continuous learning refinement and professional growth.

Advanced technical proficiency including expertlevel understanding of beverage craftsmanship mixology cellar management and pointofsale platforms.

Exceptional interpersonal and communication skills demonstrating poise emotional intelligence and a solutionsfocused mindset in every guest and team interaction.

Impeccable professional presentation with exemplary verbal and non-verbal communication aligned to luxury standards of elegance and discretion.

Calm resilience and performance excellence under pressure embracing challenges as opportunities to elevate the guest experience.

Flexibility and adaptability navigating diverse service scenarios and everchanging guest needs with composure and grace.

Confident IT proficiency enhancing operational efficiency and analytics.

Ability to work independently while also thriving in a collaborative servicedriven team environment.

It would be advantageous in this role to demonstrate the following qualities and professional distinctions:

Diploma or degree in hospitality management business administration or a related field preferred.

A refined background in luxury hospitality with 35 years experience in a comparable leadership role within fivestar hotels upscale dining or private members clubs.

EOE/AA/Disabled/Veterans