QA Manager

WHAT MAKES US EPIC

At the core of Epics success are talented passionate people. Epic prides itself on creating a collaborative welcoming and creative environment. Whether its building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences were always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. Were constantly innovating to raise the bar of engine and game development.

QUALITY ASSURANCE

What We Do

The Quality Assurance team owns the testing process risk management and quality evaluation of all products and functions across Epic. Our team works closely with developers and production to ensure the best possible user experience for our community and customers.

What Youll Do

Were looking for an experienced QA Manager for our Online team! In this role you will be a leader in developing a quality strategy. You will be guiding quality for our Distribution team partnering with other discipline leads and innovating and improving our quality processes. If you are passionate about leading and mentoring experienced QA professionals in an exciting fast-paced environment wed love to talk to you!

In this role you will

• Lead manage and mentor a diverse QA organization within the Distro team including functional testers and external partners QA analysts engineers and SDETs. Support growth across all QA disciplines while effectively managing and mentoring senior QA SMEs with deep domain and technical expertise.
• Own the Distro Quality Strategy and quality signals accounting for staffing constraints backend services and distributable applications. Ensure QA engagement throughout the full development and release lifecycle while using KPIs metrics and qualitative signals to assess product quality testing effectiveness and release risk and to drive continuous improvement.
• Drive prioritization and execution in a dynamic operating model where QA supports testing release validation and live support. Balance competing priorities unplanned work and external requests to prevent QA from becoming a bottleneck while maintaining appropriate quality standards in a low-risk-tolerance environment
• Guide release readiness and provide cross-pod oversight collaborating closely with engineering product and stakeholder teams to determine test scope release timing and acceptable risk. Collaborate with QA leadership across Epic to identify cross-product risks dependencies and mitigation strategies.
• Communicate clearly and effectively across teams and stakeholders explaining priority shifts risk trade-offs and release decisions to QA teams partner teams and leadership.
• Remain technically capable and hands-on when required stepping in to support testing or releases during coverage gaps and maintaining sufficient technical depth to engage credibly with QA engineers and developers

What were looking for

• Proven senior experience leading QA teams with mixed skill sets and seniority including technical and non-technical contributors external partners and senior QA SMEs. Demonstrated ability to mentor experienced ICs while providing clear direction and accountability
• Proven strong understanding of testing and releasing both backend services and distributable applications including APIs services and client-facing software with an appreciation for the differing risks and validation strategies involved
• Exceptional prioritization and operational judgment particularly in understaffed fast-paced environments with multiple stakeholders and low tolerance for risk
• Experience supporting release management activities making informed decisions around test scope release readiness and risk acceptance and setting clear expectations with internal and cross-team stakeholders
• Solid technical foundation in modern QA practices including test automation CI/CD integration testability and quality metrics with the ability to contribute directly when needed
• Strong communication skills able to clearly explain priority shifts risks and trade-offs to QA teams partner teams and leadership
• Expert-level use of quality metrics and KPIs to guide prioritization forecast risk and drive continuous improvement across products processes and teams

EPIC JOB EPIC BENEFITS EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical dental vision critical illness telemedicine Life and AD&D long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer addition to the EAP (employee assistance program) we also offer a robust mental well-being program through Modern Health which provides free therapy and coaching for employees & dependents.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4500 employees globally. For over 25 years weve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epics award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity interactive experiences for PC console mobile and VR it is also a tool being embraced by content creators across a variety of industries such as media and entertainment automotive and architectural design. As we continue to build our Engine technology and develop remarkable games we strive to build teams of world-class talent.

Like what you hear Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e. a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.