Director of Nationwide Service
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Introduction
Bigge Crane and Rigging has been elevating America since 1916. With over 1800 cranes and a coast-to-coast presence we buy sell rentoperate andmaintainone of the largest most advanced crane fleets in the country.Weveplayed a role in building some of Americas most iconic landmarks and earned a reputation for doing it rightwith performance precision and accountability.
Job Overview
TheDirector of Nationwide Serviceis a senior enterprise leader responsible for field repairs field maintenance shop repairs shop maintenance shop and rebuilds and the strategic direction operational performance and financial results of Bigges field and shop service organization across the United States.This role will set national service strategy standardize execution drive continuous improvement and collaborate with cross-functional leaders to maximize uptime safety and profitability. Frequent travel across key markets and branch/service centers is.
Responsibilities:
ServiceStrategy & Execution
- Develop and lead a national service strategy that supports business growth and operational reliability.
- Build and mentor high-caliber regional service leaders field managers and technical teams.
- Define and enforce service delivery standards KPIs and accountability frameworks.
- Drive continuous improvement initiatives that improve response times first-time fix ratesestimating repairs andservice quality.
- Champion a strong safety culture in all service activities.
OperationalLeadership
- Oversee field and shop operations to ensure consistent execution of scheduled maintenance breakdown repairs warranty work and damage repairs.
- Ensure effective workforce planning technician training and resource allocation to meet national service demands.
- Standardize processes for estimates approvals parts management diagnostics and service documentation.
- Lead cross-functionalproblemsolving forcomplex technical operational or customer issues.
- Establish andmaintainstrong relationships with vendors OEM partners and key customers to support service delivery.
Financial & Performance Management
- Own service financial performance including revenue realization cost containment margin improvement and billing accuracy.
- Strengthenbilling discipline and damage recovery practices to reduce disputes and accelerate cash flow.
- Develop andmonitormeaningful performance metrics and reporting for service operations.
- Partner with Finance and Operations leadership on forecasting budgeting and service pricing strategies.
Systems & Continuous Improvement
- Lead implementation and adoption of service management systems mobility tools and diagnostic platforms.
- Drive standardization of workflows and approval processes that scale across regions.
- Identifygaps and deploy solutions that enhance productivity operational transparency and customer satisfaction.
Requirements:
Experience
- Minimum10 years of progressive experience in heavy equipment service fleet maintenance or industrial field service leadership.
- At least 5 years in a senior service leadership role with P&L responsibility.
- Demonstratedsuccessstandardizing service operations and scaling processes across multiple locations.
Technical & Leadership Competencies
- Deep understanding of heavy equipment repair diagnostics preventive maintenance and safety-critical service environments.
- Proven ability to lead geographically dispersed teams and influence cross-functional stakeholders.
- Strong financial acumen related to budgeting margins billing cycles and cost control.
- Experience driving performance metrics data-driven decision making and continuous improvement.
- Excellent communication skills with the ability to engage field teams executive leadership and key customers.
Education & Licenses
- Bachelors degree in Business Engineering Operations Management or related field preferred.
- Advanced degree (MBA MS) or relevant industry certificationsa plus.
Travel Requirements
- Frequent travel to branch locations customer sites and service hubs across the United States.
Benefits
- Competitive pay and a matching 401(k) plan
- Vacation Company Holidays and Sick Days
- Flexible spending accounts/Health Savings Account
- Reimbursement plan for the company Bring Your Own Device (BYOD) Policy
Biggeprovidesequal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability geneticsmilitaryor veteran status.
Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Nationwide crane rental, sales, parts, and service from Bigge’s Perfect Fleet. Operated rentals in CA, bare rentals nationwide. All-terrain, crawler, and…
