Service Coordinator

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 3000 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Guided by our core attributes putting people first embracing continuous learning and thriving through collaboration and inclusion we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether

What is the role

The Service Coordinator will ensure seamless service delivery across multiple regions by scheduling and overseeing physical security tasksincluding access control and video surveillance support. Youll collaborate with internal teams technicians vendors and clients to ensure technical jobs are scheduled appropriately communicated clearly and executed efficiently. This role directly impacts customer satisfaction and operational success across global territories.

The following include but may not be limited to the responsibilities of the Service Coordinator:

• Review service tickets and work orders; assign field technicians based on location skill set urgency and availability
• Monitor technician checkin/checkout and validate successful job execution
• Prepare and distribute scopes of work and sitespecific requirements (credentials access badges etc.)
• Maintain and adjust field schedules; proactively manage shifting priorities
• Act as the first escalation point for service delays and field issues
• Respond promptly and professionally to clients vendors and internal stakeholders
• Track service metrics including SLA compliance margins start times and forecast data
• Compile and deliver KPI and operational reports for internal and customer business reviews
• Manage ticket data across internal systems and customer portals
• Maintain documentation for installation progress invoice status and project records
• Ensure technician notes are accurate detailed and aligned with service standards
• Coordinate with facilities teams subcontractors and vendors for timely material procurement and delivery
• Close work orders and collect required deliverables to support invoicing
• Ensure compliance with company procedures and customer requirements for system access and tool usage
• Perform additional operational duties as required

Work Set-up / Work Schedule

• Remote
• 8 AM-5PM CST or 9AM-6PM CST

Who we are looking for

Successful candidate must possess:

• Tertiary qualification in a relevant field
• 12 years of experience in service coordination or project delivery
• Experience supporting businesstobusiness (B2B) clients
• Foundational knowledge of IT and network infrastructure
• Experience with access control and/or video surveillance systems
• Familiarity with facilities management and contractor coordination
• Proven ability to manage service coordination or project delivery in fastpaced environments
• Strong multitasking communication and problem-solving skills
• Detail-oriented with the ability to work with urgency and accuracy
• Confident in coordinating vendors subcontractors and internal teams
• Comfortable working with technical systems portals and operational tools

What we offer

• Day 1 HMO 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differential pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

#LI-AN1

New Era Technology LLC. and its subsidiaries (New Era we us or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide this we are also committed to providing you with a positive experience on our websites and while using our products services and solutions (Solutions).

View our Privacy Policy here never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training certification equipment or any other purpose it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @. If you suspect fraudulent activity please contact us immediately at .