Sr. Ops Manager, New Equipment & Modernization

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We are made to MOVE you. Moving 2.3 billion people a day Otis is the Worlds leading provider of elevators escalators and walkways. We give people freedom to connect in a taller faster smarter world.

Otis Elevator Company is searching for a highly motivated Sr Operations Manager for New Equipment & Modernization to lead a high performing team within the South Florida & The Bahamas operating territory.

The Sr. Operations Manager for New Equipment & Modernization will be responsible for managing al operations processes providing direction for continuous improvement initiatives and meeting or exceeding the operating territorys business objectives.

You will lead the New Equipment & Modernization operations colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. You will be responsible for day-to-day management of field staff employee selection field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction in South Florida operating territory in direct reporting partnership with the General Manager.

Your Leadership Impact

• Partner with and support the General Manager in all areas to develop and implement the operating territory operations business plan for both financial and non-financial objectives

• Lead the performance of field operations for all New Equipment & Modernization projects while maintaining project schedules and ensure deadlines are met

• Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews

• Develop action plans to address deficiencies regarding safety performance to estimates and technical support

• Recommend and detail changes in New Equipment and Modernization documentation methods process design and delivery

• Set budgets for material and labor within Otis guidelines and complete the required New Equipment Installation and Modernizations within those budgets

• Conduct field education training ensuring that we create and maintain a safe working environment

• Perform field safety audits jobsite inspections and develop site safety/logistics plans Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing

• Engage in pro-active labor relations with local business agents with the support of Otis Labor Relations team

• Responsible for the hire and onboarding of new team members

• Interface with Product Line experts on operational challenges including but not limited to product issues safety concerns parts fulfillment

• Lead the resolution of all customer issues within your operating territory as the key point of escalation including contractual disputes

• Coach mentor and develop your team of superintendents through aligned and clear operation goals and continued performance directly tied to targets and operation KPIs

Work Experience

• Multiple years of experience in various assignments within the Company in the Elevator industry or in another service-oriented business.

• 5 years people leadership experience in the elevator industry or related industry

• Proven experience understanding financial statements commercial contracts and overall product knowledge and application

• Strong desire for candidates who have a proven track record of meeting financial goals and objectives

Basic Qualifications

• 5 years elevator industry management experience strongly preferred

• Ability to work in a highly team-oriented and dynamic environment

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

• Strong leadership skills goal-orientated and self-motivated with strong time management and organizational skills

• Knowledge and strict enforcement of company EH&S policy and processes

• Bachelors degree highly desired with 5 years of experience

• High school or equivalent plus 10 years of relevant experience

• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Whats In it For Me / Benefits

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment you and your eligible dependents will receive comprehensive medical prescription drug dental and vision coverage.

• Enjoy three weeks of paid vacation along with paid company holidays

• We provide paid sick leave employee assistance and wellness incentive programs to support your well-being.

• Life insurance and disability coverage to protect you and your family.

• Voluntary benefits including options for legal pet home and auto insurance.

• We offer generous birth/adoption and parental leave benefits as well as adoption assistance to support growing families.

• Pursue your educational goals with our tuition reimbursement program.

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

Apply today to join us and build whats next!

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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