Assistant Service Advisor

Nashua, NH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Tulley Automotive Group Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning work-life balance and equality.

Job Summary:

Assistant Service Advisors listen to customers description of vehicle issues asks follow-up questions to better assess the problem inspects the vehicle on intake determines the source of the issue and provides suggestions for the best way to fix the vehicle.

Essential Duties and Responsibilities:

Generates pre-work order information including warranty and customer contract;
Responds to customer requests regarding recalls and product information;
Prioritizes and controls comeback service orders;
Repair order documentation: complaint cause and correction;
Schedules appointments;
Keeps customers informed about repair progress and status;
Performs other related duties consistent with the role; this does not preclude management from assigning additional though unrelated duties.

Requirements

Valid Driving License;
Acceptable Driving Record;
Excellent verbal and written communication skills;
Excellent time management skills;
Excellent organization skills and attention to detail.

Tulley Advantage:

Competitive Compensation;
Paid Time Off: Vacation Time Personal Time Holiday Time
401(k) plan with dealer contribution;
Employee Assistance Program (EAP);
Insurance: Medical Dental Vision Accident
Disability Coverage: Short Term & Long Term
Voluntary Life and AD&D Coverage;
Employer Paid Life Insurance Policy.

Equal Opportunity Statement:

Tulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.

Required Experience:

Unclear Seniority

Tulley Automotive Group Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our tea...

Job Summary:

Essential Duties and Responsibilities:

Generates pre-work order information including warranty and customer contract;
Responds to customer requests regarding recalls and product information;
Prioritizes and controls comeback service orders;
Repair order documentation: complaint cause and correction;
Schedules appointments;
Keeps customers informed about repair progress and status;
Performs other related duties consistent with the role; this does not preclude management from assigning additional though unrelated duties.

Requirements