The Front Desk Coordinator is the primary owner of the Baird front desk experience welcoming guests supporting meetings and events and managing the firms main phone line. This role ensures a polished first impression seamless visitor experience and reliable on-site support while balancing multiple priorities with professionalism organization and strong customer service.
Welcome and assist guests ensuring a polished and professional first impression.
Maintain an organized clean and well-managed front desk and reception area.
Support meetings and events by preparing rooms and coordinating food beverage and AV needs.
Manage the firms main phone line routing calls professionally and resolving inquiries when possible.
Serve as an on-site contact during meetings and events troubleshooting issues as they arise.
Coordinate deliveries visitor notifications signage and daily front desk operations.
Prioritize and balance front desk coverage event support and administrative tasks.
Assist with onboarding and cross-training of Hospitality team members as needed.
High school diploma or GED and experience in hospitality or customer service.
Strong communication grammar and professional telephone skills.
Ability to multitask problem-solve and work independently with minimal supervision.
Professional appearance demeanor and consistent attendance.
Proficiency in Outlook Word and Excel; willingness to learn new systems.
Ability to manage challenging situations with professionalism and a team-oriented mindset.
Strong attention to detail and ability to identify and recommend improvements.
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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race color religion sex pregnancy citizenship national origin age disability military service veteran status sexual orientation gender identity or expression genetic information or any other status protected by law.
Required Experience:
IC
Baird is an employee-owned wealth management, capital markets, asset management and private equity firm. Leveraging our deep expertise and broad skills, we're dedicated to providing the best advice and service to our individual, corporate, institutional and municipal clients.