Associate Director – Growth
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.
As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.
We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.
Lets build whats next together.
Associate Director Growth is responsible for driving customer satisfaction retention and growth across an assigned portfolio of 2-5 customers while leading and developing a team of 8-10 Customer Growth Executives. This role combines hands-on account management with leadership responsibilities ensuring consistent performance operational excellence and cross-team collaboration.
Key Responsibilities:
- Account Management Serve as the primary point of contact for assigned customers fostering strong relationships and ensuring customer satisfaction retention and growth through proactive engagement.
- Strategic Account Planning Develop and execute tailored strategies for each customer in your portfolio. Guide and coach CGEs to design and implement strategies for their customers setting the standard by leading through example.
- Team Leadership and Coaching Provide daily guidance mentorship and support to CGEs. Conduct regular 1:1 meetings performance check-ins and create individual development plans. Proactively address performance issues and foster continuous growth.
- Operational Excellence Ensure consistent quality and service delivery across all customer interactions and sales processes. Monitor KPIs identify inefficiencies and partner with the Squad Lead to create and implement corrective action plans.
- Collaboration Work closely with Sales Product Marketing Support other CGEs and key stakeholders to align strategies and ensure team performance.
- Team Capacity & Resource Planning Manage workload distribution to ensure optimal resource allocation. Partner with Squad Leads and line managers on hiring needs and onboarding supporting long-term business continuity.
- Reporting & Insights Track and report on customer health growth potential satisfaction and team performance. Leverage data and insights to drive informed decision-making and share updates with leadership and stakeholders.
- Culture & Engagement Champion a collaborative inclusive and high-performance team culture that supports both individual and organizational success.
Main goals of this person will be:
- People performance - this is one of the main focus points/goals. Clear expectations aligned with Sales Director and SLs would be main driver for the performance assessment.
- Operational excellence: KPIs pipeline support team utilization product/process and general knowledge monitoring.
- Strategic Account Planning supported by Business Reviews and clear relationship expansion plan across target departments
Diversity drives connection
Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Read more about our hiring process.
#LI-SK1Required Experience:
Director
Key Skills
- Program assessment
- FDA Regulations
- Manufacturing & Controls
- Program Evaluation
- budget forecast
- Research Experience
- Operations Management
- Research & Development
- Strategic Planning
- Contract Management
- Leadership Experience
- negotiation
About Company
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, auth ... View more
