Assistant ManagerFloor Manager
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Job Location:
Bay Shore, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Summary:
The Floor Manager is responsible for supervising the dailyoperations of the service floor to ensure exceptional guest experience. Theylead the front-of-house team maintain high service standards coordinatecommunication between departments and ensure the floor is clean organizedand fully operational. The Floor Manager acts as a key leader on the floorsetting the tone for service quality efficiency and guest satisfaction.
Key Responsibilities:
- Supervise and support front-of-house staff during service hours.
- Oversee floor operations to ensure seamless and efficient guest experience.
- Monitor staff performance provide coaching and assist with on-the-job training.
- Manage floor setup cleanliness organization and readiness for service.
- Greet and interact with guests to ensure satisfaction and address complaints professionally.
- Coordinate with kitchen and bar teams to maintain smooth service flow.
- Lead daily briefings to communicate specials promotions and important updates.
- Handle seating arrangements table assignments and reservation flow.
- Ensure compliance with health safety and hygiene standards always.
- Assist in the management of floor supplies and report any maintenance needs.
- Encourage upselling and suggestive selling among staff to maximize revenue.
- Manage conflict resolutions among staff or customers when necessary.
- Provide reports on floor performance guest feedback and operational challenges to senior management.
Required Experience:
Manager
Key Skills
- Culinary Experience
- Restaurant Experience
- Succession Planning
- Customer Service
- Hospitality Experience
- Guest Relations Experience
- Management Experience
- Serving Experience
- Shift Management
- Computer Literacy
- Restaurant Management
- Stocking
