Administrative Assistant

Job Description:

The Administrative Assistant at Au Natural Organics will play a crucial role in ensuring the smooth and efficient operation of the office. The ideal candidate will be detail-oriented proactive and able to thrive in a fast-paced eco-conscious work environment.

Key Responsibilities:

• General Administrative Support:
  • Manage and organize office documents both physical and digital.
  • Schedule and coordinate meetings appointments and events.
  • Maintain office supplies inventory and reorder when necessary.
  • Answer phone calls respond to emails and handle customer inquiries professionally.
• Customer Service:
  • Provide excellent customer service through phone email and in-person interactions.
  • Assist customers with product information orders returns and exchanges.
  • Process orders and ensure timely shipping of products.
• Inventory Management:
  • Track and manage inventory levels of organic care products.
  • Update and maintain product listings on e-commerce platforms (if applicable).
  • Coordinate with suppliers to ensure the availability of stock.
• Data Entry & Reporting:
  • Maintain accurate records of sales inventory and office expenses.
  • Assist with preparing reports for management on product performance inventory status and customer feedback.
• Office Coordination:
  • Ensure the office runs smoothly by assisting with day-to-day operations.
  • Organize and file important business documents contracts and invoices.
  • Support eco-friendly initiatives and sustainability practices within the office.
• Communication & Collaboration:
  • Assist in creating and distributing internal communications and newsletters.
  • Coordinate with the marketing team to support promotional campaigns.
  • Liaise with clients vendors and partners as needed.

Qualifications:

• High school diploma or equivalent; additional qualifications in office administration or related fields are a plus.
• Previous experience in administrative roles preferably in a retail or eco-friendly environment.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and Google Workspace.
• Ability to handle sensitive information with discretion and professionalism.
• Attention to detail and a passion for sustainable organic products is highly valued.
• Ability to work independently and as part of a team in a dynamic environment.