Detroit, MI IT DTMB Agency Services LEO System Analyst 6

The position will function as the IT Technical Support Transition and Knowledge Transfer Manager in support of the Labor & Economic Opportunity (LEO) Unemployment Insurance Agency (UIA) Solution Program. This is a large scale complex IT modernization project with high visibility in the IT Investment Portfolio. The IT Technical Support Transition and Knowledge Transfer Manager will work Agency Services team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas. This role will help define schedule control and adjust all IT transition tasks of the project. This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.

Responsibilities:

• Lead and facilitate the execution of the approved transition plan and report progress to leadership.
• Serve as primary point of accountability between the System Integrator internal IT teams and business stakeholders.
• Enforce knowledge transfer documentation and vendor exit requirements.
• Ensure operational readiness security compliance and disaster recovery preparedness.
• Identify risks and escalate issues with mitigation recommendations.
• Manage the scope risk issues deliverables and schedule of project directly related to all IT technical transition and knowledge transfer tasks.
• Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.
• Work with the Project Managers Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.
• Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.

• Facilitate communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project considering scope objectives and constraints.
• Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.
• Oversee review and analysis of IT technical transition and knowledge transfer documentation and present findings to IT technical management teams.
• Work in an agile environment and understand agile methodologies.
• Participating in project meetings including Agile/Scrum grooming sprint planning sprint reviews and daily stand-ups.
• Collaborate within an agile software development process with software developers subject matter experts and stakeholders.