Contact Centre Representative

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Inbound & Outbound Patient Calls

Answer high-volume inbound calls and manage appointment bookings changes and cancellations using Exact PMS.
Triage urgent or complex clinical queries to the right practice team with care and efficiency.
Conduct outbound calls for recalls reactivations missed appointments and treatment follow-ups.
Support targeted campaigns to help fill clinician books and reactivate lapsed patients.

Patient Experience

Deliver empathetic solution-focused service on every call- making patients feel heard and cared for.
Use your dental knowledge to provide clear accurate treatment and availability information.
Always uphold patient privacy and compliance with NZ health regulations.

Systems & Administration

Maintain accurate patient records and notes in Exact PMS.
Follow established workflows and quality assurance standards.
Collaborate closely with Practice Managers and clinical teams for seamless patient handover.

Qualifications :

2 years of dental experience with solid knowledge of common treatments (exams hygiene fillings crowns root canals orthodontics).
Experience with Exact Practice Management System or a comparable dental PMS.
A demonstrated track record in patient-facing roles with excellent communication skills.
Ability to manage high call volumes with accuracy empathy and a calm head.
Available to work full-time onsite (5 days a week) at the Auckland Support Office.

Additional Information :

Joining our Auckland Support Office means being part of a supportive peoplefocused team with access to meaningful benefits that enhance your wellbeing and career growth. Team members enjoy:

Central Auckland CBD location with a modern collaborative office environment.
Supportive team culture with leaders who value development wellbeing and work satisfaction.
Career growth opportunities across a large transTasman healthcare organisation.
Employee dental discounts across the Lumino network.
Southern Cross health insurance subsidy supporting your health and wellbeing.
Boost employee benefits platform offering discounts and perks across retail lifestyle and wellbeing brands.
Stable fulltime roles with parttime flexibility available for the right candidate.
The chance to make a real impact on patient experience across New Zealand.

Remote Work :

Employment Type :

Full-time

Inbound & Outbound Patient CallsAnswer high-volume inbound calls and manage appointment bookings changes and cancellations using Exact PMS.Triage urgent or complex clinical queries to the right practice team with care and efficiency.Conduct outbound calls for recalls reactivations missed appointment...

Inbound & Outbound Patient Calls

Answer high-volume inbound calls and manage appointment bookings changes and cancellations using Exact PMS.
Triage urgent or complex clinical queries to the right practice team with care and efficiency.
Conduct outbound calls for recalls reactivations missed appointments and treatment follow-ups.
Support targeted campaigns to help fill clinician books and reactivate lapsed patients.

Patient Experience

Deliver empathetic solution-focused service on every call- making patients feel heard and cared for.
Use your dental knowledge to provide clear accurate treatment and availability information.
Always uphold patient privacy and compliance with NZ health regulations.

Systems & Administration

Maintain accurate patient records and notes in Exact PMS.
Follow established workflows and quality assurance standards.
Collaborate closely with Practice Managers and clinical teams for seamless patient handover.

Qualifications :

2 years of dental experience with solid knowledge of common treatments (exams hygiene fillings crowns root canals orthodontics).
Experience with Exact Practice Management System or a comparable dental PMS.
A demonstrated track record in patient-facing roles with excellent communication skills.
Ability to manage high call volumes with accuracy empathy and a calm head.
Available to work full-time onsite (5 days a week) at the Auckland Support Office.

Additional Information :

Joining our Auckland Support Office means being part of a supportive peoplefocused team with access to meaningful benefits that enhance your wellbeing and career growth. Team members enjoy:

Central Auckland CBD location with a modern collaborative office environment.
Supportive team culture with leaders who value development wellbeing and work satisfaction.
Career growth opportunities across a large transTasman healthcare organisation.
Employee dental discounts across the Lumino network.
Southern Cross health insurance subsidy supporting your health and wellbeing.
Boost employee benefits platform offering discounts and perks across retail lifestyle and wellbeing brands.
Stable fulltime roles with parttime flexibility available for the right candidate.
The chance to make a real impact on patient experience across New Zealand.

Remote Work :

Employment Type :

Full-time

Key Skills

Data Entry
Deputy
Drafting
Hibernate
Administration Support
Activex

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About Company

Abano Healthcare

Are you ready to join an industry that's always evolving, in a workplace that's constantly buzzing with energy and innovation? Look no further! Sydney Periodontics in Castle Hill is seeking a dynamic and friendly Casual Dental Assistant to join our exceptional team.Days: Wednesday to ... View more

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