Coordinator Fleet Health Management
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Company description
foodora is part of the Delivery Hero Group a global pioneer in delivery platforms. Our mission is to deliver an outstanding ordering experience fast simple and straight to your door. We operate in more than 70 countries worldwide. Delivery Hero Group is headquartered in Berlin Germany and has been listed on the Frankfurt Stock Exchange since 2017 as part of the MDAX index.
What is the role about
Rider Recruitment
Proactively suggesting recruitment activities and launching job advertisements based on monitoring relevant KPIs.
Continuously monitoring the rider fill rate and if necessary replacing inactive riders by onboarding new partners or recruiting riders from other cities.
Maintaining the optimal number of riders and achieving recruitment targets.
Fleet Management
Interpreting rider feedback and representing it to relevant departments and management.
Ensuring a consistently high level of service while balancing the interests of all stakeholders (customers restaurant partners rider partners and the company).
Monitoring the Rider Satisfaction NPS on a monthly basis interpreting the available data and proposing initiatives to improve rider satisfaction.
Maintaining close communication and cooperation with Rider Captains and building strong relationships with riders directly or indirectly across the assigned zones and cities.
Conducting quarterly performance evaluations of Rider Captains providing feedback and if necessary adjusting responsibilities or replacing captains.
Complaint Handling
Managing problematic rider cases in accordance with the complaint handling policy including issuing warnings or coordinating contract terminations when necessary.
Reducing inappropriate behavior within the fleet and monitoring compliance-related KPIs for riders.
Qualifications :
High level of empathy
Experience in customer service or another relevant field
Strong communication skills
Proactive mindset and initiative
Native-level Hungarian and conversational English language skills
Remote Work :
No
Employment Type :
Full-time
Key Skills
- EMR Systems
- Employee Relations
- Typing
- Patient Care
- Clerical Experience
- HIPAA
- Computer Skills
- EMT Experience
- Medical Terminology
- Transcription
- Epic
- Phone Etiquette
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
