Desktop Support Engineer

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Desktop Support Engineer

Description -

Job Summary
This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations maintenance and repairs on customer equipment according to industry standards. The role ensures quality services analyzes IT issues maintains documentation and provides site support. The role also acquires skills adheres to guidelines supports plans and performs assigned tasks while maintaining confidentiality.

Responsibilities
Engages in interactions with customers in adherence to established procedures aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met.
Conducts installations reinstallations maintenance and repairs on customer equipment following industry standards and best practices.
Delivers standardized services that meet established quality benchmarks.
Leverages data from reliable sources to ensure precise alignment with customer product requirements.
Analyzes troubleshoots and resolves issues within IT infrastructure including enterprise systems servers storage and networking.
Maintains departmental documentation on work orders software inventory and other paperwork required.
Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers.
Acquires job skills and completes routine assignments/tasks adhering to guidelines and ensuring confidentiality in all dealings with company data.
Assists in implementing new processes supports department-level operational plans and shares technical information with colleagues and clients.
Solves defined problems using established procedures and delivers basic technical administrative or operative tasks under direct instruction and close supervision.

Education & Experience Recommended
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 0-2 years of work experience preferably in HP products in Customer base account management computer customer support on site customer support Mission Critical systems experience or a related field.

Preferred Certifications
NA

Knowledge & Skills
Automation
Chemistry
Commissioning
Customer Relationship Management
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts own work and acts as a team member by providing information in support of team efforts.

Complexity
Works on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal

Required Experience:

Desktop Support EngineerDescription -Job Summary This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations maintenance and repairs on custom...

Desktop Support Engineer

Description -