Senior Customer Success Manager

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Get To Know Us:

SS&C Technologies is the worlds largest independent hedge fund and private equity administrator as well as the largest mutual fund transfer agency. SS&Cs unique business model combines end-to-endexpertiseacross financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.

SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration the enterprisecollaboration and strategic transaction markets enabling the exchange control and management of information between organisations.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model

• Your Future: Income Protection Insurance

• Work/Life Balance: FlexibleTimeOff

• Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance

• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity

• Training: Hands-On Team-Customised including SS&C University

• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

We are seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team. The Senior Customer Success Manager will play a key role in driving customer renewals retention and product adoption within a SaaS environment. Experience within the Fintech sector will be highly regarded.

In this role you will act as a trusted partner to our customers ensuring they realise maximum value from our solutions while building and strengthening long-term relationships.

• Own and manage the full customer lifecycle from onboarding and adoption through to renewal and expansion.

• Drive proactive engagement with customers to support successful renewals and minimise churn.

• Identify and forecast renewal risks and opportunities partnering closely with Sales where required.

• Deliver customer training sessions and enablement programs to increase user engagement and platform adoption.

• Guide customers on best practices to maximise the value and utilisation of the platform.

• Act as the primary point of contact for assigned accounts building strong trusted advisor relationships with key stakeholders.

• Lead regular business reviews demonstrating product value and ensuring alignment with the customers strategic goals.

• Collaborate with cross-functional teams including Sales Product and Support to resolve issues and enhance overall customer satisfaction.

• Identify and develop customer champions to support advocacy initiatives such as case studies testimonials and referrals.

• Monitor customer health metrics adoption trends and usage data to inform engagement and retention strategies.

• Gather and communicate customer feedback to Product and Engineering teams to help influence product enhancements and roadmap priorities.

• Maintain a high level of professional engagement and flexibility including participation in key team or client events outside standard business hours when required to support relationship building and visibility.

What You Will Bring:

• 5 years experience in Customer Success Account Management or a similar client-facing role within a SaaS environment.

• Proven track record of driving renewals reducing churn and improving customer retention.

• Strong understanding of customer success methodologies account planning and customer lifecycle management.

• Excellent communication presentation and stakeholder relationship-building skills.

• Data-driven mindset with experience using CRM and Customer Success platforms such as Salesforce Gainsight or similar tools.

• Ability to operate effectively in a fast-paced growth-focused environment.

• Fluency in English is essential; additional languages are considered an advantage.

• Fintech industry experience is highly regarded.

• Experience managing mid-market or enterprise SaaS customers.

• Background in driving product adoption customer training or change management initiatives.

• Strong commercial and business acumen with the ability to align SaaS solutions to measurable customer outcomes.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.