Senior Manager Income Protection Heritage

As a Manager IP Claims this role sits at the heart of TALs commitment to supporting Australians through lifes most challenging moments. Leading Legacy Income Protection claims teams the role ensures fair timely and trusted outcomes that help customers maintain confidence dignity and financial security when it matters most. By embedding strong judgement consistency and care across complex portfolios this role brings TALs claims philosophy to lifebalancing empathy with accountability. The impact is real and lasting: strengthening trust in our promises and helping people keep living the life they love.

In this role you will:

• Lead highperforming IP claims teams to deliver fair timely and consistent outcomes aligned to policy customer and regulatory expectations.
• Embed TALs claims philosophy and risk culture to ensure decisions are compliant ethical and build longterm trust.
• Strengthen assessment quality across IP portfolios by driving sound judgement consistency and effective case management.
• Build leadership and technical capability across Team Managers and consultants enabling confident decisionmaking and progression of delegated authorities.
• Use datadriven insights to improve performance by identifying trends risks and opportunities across IP claims portfolios.
• Partner with senior stakeholders to shape and deliver the Retail IP claims strategy and support continuous improvement.

Qualifications :

• At least 5 years experience leading Income Protection claims teams with demonstrated accountability for portfolio outcomes and decision quality.
• Strong technical expertise in Income Protection products with the ability to apply policy terms confidently across complex and sensitive claims.
• Proven people leadership capability with experience developing claims leaders and consultants through coaching and capability uplift.
• Welldeveloped analytical capability including the ability to interpret claims data metrics and trends to inform sound judgement and outcomes.
• Comprehensive knowledge of the Life Insurance Code of Practice Privacy Principles and relevant legislation and the ability to apply these consistently in claims assessment.
• Clear credible communicator able to influence stakeholders and deliver customerfocused outcomes aligned to TALs values.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 

• Need adjustments during the recruitment process Let our team know by getting in touch with us herewere here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time