Position Summary
The General Manager is responsible for the overall operation profitability and guest satisfaction of the café. This role leads the team in delivering exceptional customer service maintaining brand standards and achieving sales and financial goals while creating a positive and productive work environment.
Key Responsibilities
Operations Management
- Oversee daily operations of the café to ensure efficiency cleanliness and compliance with brand standards.
- Ensure food and smoothie preparation meets quality and presentation standards.
- Maintain a safe and sanitary environment in accordance with health department regulations.
- Manage opening and closing procedures.
Team Leadership
- Recruit hire train and develop team members and shift leaders.
- Schedule staff effectively to meet business needs and control labor costs.
- Foster a positive team culture focused on hospitality and teamwork.
- Conduct performance evaluations and provide coaching.
- Financial Management
- Achieve sales profitability and cost control targets.
- Manage labor food cost and inventory to meet financial goals.
- Review financial reports and identify opportunities to improve performance.
- Ensure accurate cash handling and daily deposits.
- Guest Experience
- Deliver exceptional customer service and resolve guest concerns promptly.
- Ensure guests receive fast friendly and accurate service.
- Build relationships with the local community to drive repeat business.
- Inventory & Supply Management
- Order food beverage and operational supplies.
- Maintain proper inventory levels and reduce waste.
Compliance
- Ensure compliance with company policies franchise standards and local/state regulations.
- Maintain food safety certifications and staff training requirements.
Qualifications
- 25 years of restaurant or quick-service management experience preferred.
- Strong leadership and team-building skills.
- Excellent communication and customer service abilities.
- Experience managing labor inventory and financial reports.
- Ability to work flexible hours including weekends and holidays.
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift up to 40 lbs.
- Ability to work in a fast-paced environment.
Compensation & Benefits
- Competitive salary based on experience.
- Performance-based bonuses.
- Paid training and development opportunities.
- Employee meal or discount programs.
With more than 120 gyms open or under development across the US Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs Retro Fitness offers something for everyone. Gyms feature best in class equipment and services our Retro Blends Smoothie Bar and a selection of amenities that keep members feeling accomplished and refreshed.
With our new CEO Andrew Alfano leading the team Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!
Interested in owning a Retro Fitness The brand is seeking qualified franchise partners to expand nationwide. For more information please visit or .
Required Experience:
Director
Position SummaryThe General Manager is responsible for the overall operation profitability and guest satisfaction of the café. This role leads the team in delivering exceptional customer service maintaining brand standards and achieving sales and financial goals while creating a positive and product...
Position Summary
The General Manager is responsible for the overall operation profitability and guest satisfaction of the café. This role leads the team in delivering exceptional customer service maintaining brand standards and achieving sales and financial goals while creating a positive and productive work environment.
Key Responsibilities
Operations Management
- Oversee daily operations of the café to ensure efficiency cleanliness and compliance with brand standards.
- Ensure food and smoothie preparation meets quality and presentation standards.
- Maintain a safe and sanitary environment in accordance with health department regulations.
- Manage opening and closing procedures.
Team Leadership
- Recruit hire train and develop team members and shift leaders.
- Schedule staff effectively to meet business needs and control labor costs.
- Foster a positive team culture focused on hospitality and teamwork.
- Conduct performance evaluations and provide coaching.
- Financial Management
- Achieve sales profitability and cost control targets.
- Manage labor food cost and inventory to meet financial goals.
- Review financial reports and identify opportunities to improve performance.
- Ensure accurate cash handling and daily deposits.
- Guest Experience
- Deliver exceptional customer service and resolve guest concerns promptly.
- Ensure guests receive fast friendly and accurate service.
- Build relationships with the local community to drive repeat business.
- Inventory & Supply Management
- Order food beverage and operational supplies.
- Maintain proper inventory levels and reduce waste.
Compliance
- Ensure compliance with company policies franchise standards and local/state regulations.
- Maintain food safety certifications and staff training requirements.
Qualifications
- 25 years of restaurant or quick-service management experience preferred.
- Strong leadership and team-building skills.
- Excellent communication and customer service abilities.
- Experience managing labor inventory and financial reports.
- Ability to work flexible hours including weekends and holidays.
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift up to 40 lbs.
- Ability to work in a fast-paced environment.
Compensation & Benefits
- Competitive salary based on experience.
- Performance-based bonuses.
- Paid training and development opportunities.
- Employee meal or discount programs.
With more than 120 gyms open or under development across the US Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs Retro Fitness offers something for everyone. Gyms feature best in class equipment and services our Retro Blends Smoothie Bar and a selection of amenities that keep members feeling accomplished and refreshed.
With our new CEO Andrew Alfano leading the team Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!
Interested in owning a Retro Fitness The brand is seeking qualified franchise partners to expand nationwide. For more information please visit or .
Required Experience:
Director
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