IT Network Engineer II

Position Summary

The IT Engineer II applies engineering principles and practices to develop implement and manage IT Systems throughout the Simmons Bank IT Infrastructure. They play a vital role in ensuring that Simmons IT systems function effectively and efficiently while meeting the needs of the systems end users. They will be responsible for troubleshooting complex technical issues and collaborate across the units areas to integrate innovate and drive productivity.

Essential Duties and Responsibilities

• Understands and utilizes existing infrastructure and business processes to improve efficiency.

• Provides troubleshooting and support on applicable applications.

• Exhibits expertise in assigned business or technical application systems.

• Designs and participates in testing for applications or technologies.

• Drives the successful deployment of new technologies and/or enhancements to existing systems.

• Acquires and maintains application expertise through two or more certifications and educational programs.

• Provides escalated tier 3 support including researching issues and determining options for resolution.

• Complies with bank policies as applicable to this position.

• Ensures that all departmental documents and activities are performed in compliance with applicable laws regulations policies and procedures applicable to this position including completion of required compliance training.

• Designs and deploys complex updates to software applications.

• Participates in a leading role on IT related projects as assigned.

• Leads discussions with hardware and software partners.

• Develops appropriate technical documentation.

• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

Skills

HandsOn Enterprise & Branch Network Engineering

• Design build configure and support largescale branch (basin) campus and WAN environments including routing switching wireless and resilient connectivity across hundreds of distributed locations.

• Perform handson troubleshooting of complex network issues impacting availability performance and security.

Networking Platforms & Technologies

• Cisco enterprise routing switching wireless and network services (configuration upgrades lifecycle management)

• Fortinet nextgeneration firewalls VPNs segmentation and secure access solutions including handson policy creation and troubleshooting

• VMware VeloCloud SDWAN architecture deployment edge configuration optimization and operational support

Cloud & Hybrid Networking

• Microsoft Azure networking including virtual networks (VNets) subnets route tables NSGs Azure Firewall VPN Gateway ExpressRoute and integration with onpremises networks

• Handson support of hybrid cloud connectivity IP addressing routing and security design across cloud and physical data centers

Network Automation & Configuration Management

• Cisco Catalyst Center (DNA Center) automation assurance templatebased provisioning and configuration enforcement

• SolarWinds Network Configuration Manager (NCM) for configuration backups compliance auditing change tracking and remediation

• Terraform for infrastructureascode (IaC) to deploy and manage network and cloud resources

• Use of automation and scripting tools (APIs Ansible PowerShell Python) to reduce manual work improve consistency and scale network operations

Operational & Service Delivery

• Handson participation in incident response root cause analysis maintenance windows and network cutovers

• Development and enforcement of network standards documentation and operational runbooks

• Collaboration with NOC security cloud and application teams to ensure reliable service delivery

Travel & OnSite Support

• Some travel required to support branch openings network deployments upgrades and critical onsite troubleshooting as business needs dictate

Education and/or Experience

• Associates degree or higher preferred

• Five plus years of experience as a technical engineer or equivalent

Computer Skills

• Skilled in use of Office automation tools (i.e. Word Excel PowerPoint SharePoint etc.)

• Advanced understanding of networking cloud computing server architecture data management and/or banking business processes.

Certificates Licenses Registrations

• Certification in applicable technical applications preferred

• Banking Certification or experience a plus

Other Qualifications (including physical requirements)

• Strong oral and written communication skills.

• Strong organizational problem solving and planning skills with the ability to set priorities.

• General banking knowledge preferred.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Activities duties and responsibilities may change at any time with or without notice.

Skills Training

• Critical Thinking Reading Comprehension Systems Analysis

• Communication Decision Making Problem Solving Project Management