Firstmark Collections Recovery Specialist II Remote Start April 13th!!

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

Starting pay rate of $15.75 per addition there is a commission plan of up to $1250 per month.

To be eligible for this role you must reside within a 60 mile radius of Lincoln NE or Brownsville TX

Training hours (3 weeks): Monday-Friday 8:00a.m.-4:30p.m. CST

Shift post-training:
Monday-Friday 11:00 a.m. - 8:00 p.m. CST

Responsibilities

• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy

• Contribute to Continuous Process Improvement

• Contact borrowers via telephone mail and email to establish payment arrangements to rectify outstanding delinquencies on accounts

• Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans

• Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand

• Update demographic and other additional information on borrower accounts via the servicing system

• Perform additional collection activities related to collections documents and reports

EDUCATION:
High school degree or equivalent required.

EXPERIENCE:
2 year customer service collection and general work experience preferred.

#INDFirstmark

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

• Customer focused

• Analytical skills

• Strong oral communication skills

• Listening comprehension reading comprehension

• Intermediate math

• Attention to detail

• Customer service orientation

• PC skills

• 10 key proficient

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.