Bodyshop Manager

Job title: Bodyshop Manager

Department: Activate Accident Repair

Hours: 40 hours per week Monday - Friday

Location: Unit 3 Kingley Park Station Rd Kings Langley WD4 8GW

Were looking for a Bodyshop Manager to join our team and play a key role at Activate Accident Repair Kings Langley.

Activate Group is a growing UK business approaching 1000 team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Role overview:

Oversee all aspects of the Bodyshop and ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) and met while maximising profitability.

Benefits

• 33 days holiday (including bank holidays)
• Bonus Scheme
• Car Allowance
• Private Healthcare (BUPA)
• Annual pay review
• Personal health cash plan claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

Key responsibilities

Plan resources and equipment levels around budgets and financial plans.
Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning
Adhere to operational workshop loading system in line with company policy/procedures ensuring all targets and deadlines are met or addressed
Manage daily production co-ordination
To regularly and consistently review site KPI performance to identify areas of potential shortfall against plan delivery of average repair cost target CSI targets and customer service scores
Manage customer complaints from initial contact through to conclusion. To carry out any root cause analysis on each complaint identifying and implementing any actions required
Promote good communication throughout all areas of responsibility develop and foster a pro-active attitude through regular open and honest communication that supports the achievement of Company objectives
Conduct regular performance reviews with all team members monitor targets and identify training needs
Lead all recruitment activities in partnership with the People team
Promote employee engagement and retention making use of Company schemes such as Employee of the Month and values nominations
Lead support for all site apprentices to review their progress
Ensure adherence to all Health and Safety regulations on site and monitor audit performance and taking action where required
If required lead and manage the site to achieve BSI Kitemark
Support other Group sites when required

Skills and experience

Technical knowledge and experience of the Accident Repair and Bodyshop industry
Previous experience within a management position with the ability to lead and coach the team
Ability to organise office administration control systems and financial resources
Relevant and up-to-date knowledge of vehicle design and manufacture consumer and vehicle legislation industry and best practice
Knowledge and understanding of the provisions of E.P.A. and C.O.S.H.H
Knowledge and understanding of BSI Standards and accreditation
Strong numeracy and literacy skills
Excellent communication skills

What We Offer:

• Supportive and professional working environment
• Opportunity to grow with a dynamic and ambitious company
• Career development and progression opportunities

What you can expect from us

At Activate Group we want everyone to have the tools and support they need to do their best work. Were an innovative business that continuously reviews and improves our systems processes and ways of working making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose making someones bad day better. Youll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success recognise achievements and bring people together at team events and company-wide celebrations. Well also support your ongoing development through regular feedback and career planning.

Whether youre based in one of our contact centres in Halifax Peterborough or Huddersfield working at an Activate Accident Repair (AAR) site or working from home youll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching 1000 team members nationwide.

We work with some of the UKs largest fleets and insurance companies supporting drivers that have been involved in road incidents through our contact centres in Halifax Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops as well as through a UK-wide network of trusted independent repair partners.

We also work with the UKs largest vehicle manufacturers supporting their approved repair programmes and deliver innovative technology solutions to fleets vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do: Make someones bad day better

Our values define how we work with our team members customers and suppliers:

• Make it happen Be accountable. Take the initiative work fast and do a great job.
• Strive for better Be bold. Challenge the norm - make small improvements often.
• Win together Be a team player. Win together learn together respect each other.