Senior Manager Client Services

You thrive on building strong client relationships and translating business goals into impactful social media strategies Youre equally comfortable in a pitch room and a campaign debrief and you know your way around creator marketing platform trends and performance data Then this role is for you.

Tasks

• You own your client relationships end-to-end: from brief intake and strategic alignment to influencer marketing campaign delivery and performance reporting
• You translate client business and marketing briefs into data-driven social media strategies ensuring KPIs platform selection and creator fit are aligned from day one
• You develop and present pitches for new business upsell opportunities and influencer activations positioning Pulses social-first capabilities with confidence and commercial instinct
• You oversee influencer campaign execution in close collaboration with internal strategy talent and content production teams keeping timelines budgets and stakeholder communication on track
• You analyze and present campaign performance data across key social media metrics drawing clear conclusions and actionable recommendations for your clients

Requirements

• You have 5-7 years of experience in client services or account management at a social media influencer marketing or digital agency
• You are obsessed with social. You know what is trending what big brands are up to and which creators are hot right now
• You communicate clearly and confidently in writing and in person and can manage multiple client demands without losing composure
• You are commercially minded and able to identify and develop opportunities within existing accounts
• You are solution-oriented structured and a reliable partner for both clients and colleagues
• You are open to feedback collaborative by nature and motivated by delivering work that makes a measurable difference

Benefits

• Time to pack your bags for Paris London Milan Hamburg or Berlin: youre welcome to work abroad from any of our office locations
• We love to see you grow: our careers coach is on hand for one-to-one coaching sessions and team workshops
• We work hard and play hard bringing our global team together to collaborate learn from one another and celebrate our successes
• Dont fancy the office today Our hybrid remote policy lets you work from home two days a week
• Keep your commute to a minimum: youll find all our offices right in the city centre
• For motivational high-paws and comforting cuddles your four-legged friend is absolutely welcome at our offices